Retail Travel Advisor

TUI Group; Burton upon Trent; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company in Burton upon Trent is looking for a Travel Advisor to create unforgettable holiday experiences. You will inspire customers, achieve sales targets, and resolve any complaints while enjoying flexible working hours. The role includes extensive training on systems and offers competitive benefits including a starting salary of £13.09 per hour and commission for successful sales performance. If you have a passion for travel and customer service, this could be the perfect opportunity for you.

Benefits

Competitive starting salary

Commission scheme

Holiday benefits and discounts

Health and Wellbeing support

Pension scheme and life assurance

Qualifications

• Passion for travel and inspiring customers.
• Ability to tackle challenges in a customer-focused role.
• Flexibility to work varied shifts including weekends and holidays.

Responsibilities

• Recommend and sell holidays and additional products.
• Exceed sales objectives to enhance customer experiences.
• Resolve customer inquiries and complaints efficiently.
• Participate in training on technology and systems.

Skills

Customer service

Sales skills

Problem-solving

Communication

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Burton-on-Trent store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.