Retail Travel Advisor

TUI AG; Braintree; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading travel company is seeking a Retail Travel Advisor to join their Braintree store. The role involves using your passion to sell unforgettable holiday experiences, exceed sales objectives, and resolve customer queries. You'll enjoy a starting salary of £13.09 per hour, commission opportunities, holiday benefits, and career development support. This position offers varied shifts, including evenings and weekends, as part of a dedicated team focused on exceptional customer service.

Benefits

Commission scheme

Holiday benefits

Investment in development

Pension scheme

Life assurance

Qualifications

• Passion for delivering exceptional customer experiences.
• Ability to exceed sales objectives.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Inspire customers and colleagues with your passion.
• Achieve and exceed sales objectives.
• Resolve customer questions and complaints confidently.
• Engage with customers both face to face and virtually.

Skills

Customer service

Sales objectives

Adaptability

Problem-solving

Job description

Retail Travel Advisor

CAPTION: Job details

• Posting date: 30 December 2025
• Hours: Part time
• Closing date: 27 January 2026
• Location: Braintree, CM7 1RB
• Company: TUI Group
• Job type: Temporary
• Job reference: 136155-43870044

Summary

TUI
Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Braintree store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.