Retail Team Leader – Inspire Great Customer Experience

Hobbycraft; Croydon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A craft retail leader in Croydon is seeking a Team Leader to assist in store management. Responsibilities include coaching staff, ensuring customer satisfaction, and maintaining operational excellence. Ideal candidates will have a strong sales background and retail experience, displaying leadership skills. Competitive salary and benefits include holiday entitlement, colleague discounts, and a supportive work environment.

Benefits

33 days holiday including bank holidays

25% colleague discount

Long service awards

Cycle2Work scheme

Discounted gym membership

Annual paid-for charity volunteer day

Qualifications

• Proven track record in retail or similar environment.
• Experience in Duty Management is advantageous.
• Passionate about sales and driving profit.
• Keyholding and cash handling awareness.
• Coaching colleagues effectively.

Responsibilities

• Assist the Store Manager in day-to-day operations.
• Deliver excellent customer service.
• Lead by example and coach team members.
• Ensure store readiness for trade.
• Comply with company policies and regulations.

Skills

Organisation and planning

Decision making

Interpersonal and communication skills

Excellent customer service

Adaptability

Commercial awareness

Self-motivated

Job description

A craft retail leader in Croydon is seeking a Team Leader to assist in store management. Responsibilities include coaching staff, ensuring customer satisfaction, and maintaining operational excellence. Ideal candidates will have a strong sales background and retail experience, displaying leadership skills. Competitive salary and benefits include holiday entitlement, colleague discounts, and a supportive work environment.