Retail Team Leader – Flexible, People-Driven Shop Lead

National Trust; Ham Street; On-site; GBP 23,000 - 30,000; Full time

Job summary

A conservation charity seeks a Retail Team Leader to manage a shop, ensuring engaging customer experiences while meeting financial objectives. The role includes supervising staff, promoting products, and leading by example in service quality. Ideal candidates are organized team players who can adapt to various situations and are willing to develop new skills. The position offers competitive benefits, including a substantial pension scheme and flexible working opportunities.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Discounts on gym memberships and shopping

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at Trust places

Qualifications

• Able to lead, support and develop a team.
• Confident dealing with people in various situations.
• Focused on delivering great service.

Responsibilities

• Manage the shop to delight visitors and achieve financial success.
• Monitor stock and promote products to meet targets.
• Supervise staff and volunteers in the shop.

Skills

Leadership

Customer service

Conflict resolution

Teamwork

Organizational skills

Adaptability

Initiative

Willingness to learn

Job description

A conservation charity seeks a Retail Team Leader to manage a shop, ensuring engaging customer experiences while meeting financial objectives. The role includes supervising staff, promoting products, and leading by example in service quality. Ideal candidates are organized team players who can adapt to various situations and are willing to develop new skills. The position offers competitive benefits, including a substantial pension scheme and flexible working opportunities.