Retail Team Leader: Elevate Store Performance

Burberry; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury retail brand in Hounslow seeks a passionate leader to drive store performance and elevate sales through effective coaching and support. You will inspire teamwork, ensure exceptional customer experiences, and uphold the brand’s values. The ideal candidate will have supervisory experience in retail, strong customer service skills, and knowledge of digital tools and POS systems. Join us to make a significant impact in a vibrant retail environment.

Qualifications

• 1-2 years prior supervisory or management experience in retail sales.
• Ability to handle customer complaints and after-sales issues effectively.
• Familiarity with digital tools and POS systems.

Responsibilities

• Inspire and lead the sales team to enhance skills and maximize results.
• Partner with the Store Manager to drive category performance.
• Deliver personalized and exceptional service to every client.
• Coach the team with real-time feedback and recognition.
• Support talent development and onboarding of new staff.
• Ensure operational excellence in store procedures.

Skills

Advanced knowledge of POS system

Handling complex customer service issues

Fluent and professional dialogue with clients and staff

Experience with Apple mobile devices

Supervisory or management experience in retail sales

Job description

A luxury retail brand in Hounslow seeks a passionate leader to drive store performance and elevate sales through effective coaching and support. You will inspire teamwork, ensure exceptional customer experiences, and uphold the brand’s values. The ideal candidate will have supervisory experience in retail, strong customer service skills, and knowledge of digital tools and POS systems. Join us to make a significant impact in a vibrant retail environment.