Retail Support (Full-time)

Christian Dior Couture; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury fashion brand is seeking an Operations Associate in the Harrods Ready to Wear Department. This role is all about customer experience, where you will welcome clients, assist them with their needs, and ensure that every interaction is exceptional. You will also prepare fitting rooms, handle gift wrapping, and maintain the boutique’s visual merchandising standards. Ideal candidates will have experience in guest-facing roles, a passion for fashion, and a commitment to delivering excellent service.

Qualifications

• Previous experience in a guest-facing environment.
• Commitment to delivering outstanding customer service.
• Excellent grooming standards.

Responsibilities

• Welcome clients to Dior Harrods and provide exceptional service.
• Prepare fitting rooms and ensure high merchandising standards.
• Perform gift wrapping to Dior's high standards.

Skills

Good communication skills

Positive attitude

Reliability

Flexibility

Passion for Fashion

Job description

Overview

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. Located in Harrods Ready to Wear Department, you will be the face of the House of Dior as an operations associate. In charge of welcoming the clients, you will provide a professional, attentive and impeccable service to our clients ensuring their experience is unique and exceptional.

Responsibilities

• Welcome clients to Dior Harrods.
• Understand clients' needs and orientate them in the boutique to the relevant universe
• Assist and ensure a flawless, upscale, professional and high standard guest service experiences
• Answers questions & assist clients with reasonable requests
• Keep the Boutique entry clean & neat at all time
• Hail taxis & open its doors for clients
• Take & provide clients with umbrellas
• Keep an eye out for suspicious activity in and around the entrance of the boutique
• Support, when required, the selling team to maximize the boutique's performance.

Fitting Room Preparation (OTOS - One to One Selling)

• Clear, clean, and reset all RTW Suites to luxury standards.
• Steam and rehang garments neatly.
• Ensure all garments are properly ticketed and in pristine condition.
• Prepare specific fitting room setups as per VM direction or OTO appointments.

Gift Wrapping and Packaging

• Perform high-standard wrapping using to the highest level of care, following Dior guidelines.
• Replenish and organize all wrapping supplies (ribbons, boxes, tissue Prêt-à-porterer).
• Pre-wrap common items for efficiency during peak periods.
• Handle wrapping for OTOS and personal shopping clients.
• Packaging products for sale or shipment.

VM Standards Maintenance

• Re-align floor fixtures and Suites to the latest VM guidelines.
• Re-merchandise any disordered or sold-down areas.
• Clean mannequins, mirrors, plinths, and VM props.
• Replace worn signage or tickets as needed.
• Ensuring all products meet quality standards.

Client Relation

• Treat all customer data with the upmost: confidentiality and sensitivity.
• Ensure all clients receive the highest standards of customer service.
• Demonstrate excellent product and range knowledge.
• Attend team meetings and make a positive contribution to discussion.

Qualifications

• Previous experience of working within a guest facing environment
• Positive attitude, Reliable
• Good communication skills
• Commitment to consistently deliver high levels of customer service that goes above and beyond
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Genuine interest and passion for Fashion