Retail Supervisor

Screwfix Direct; Sittingbourne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A retail company in Sittingbourne is looking for a Supervisor to lead the in-store team and ensure exceptional customer service. You will oversee store operations, from cash management to handling customer queries, while promoting a positive work environment. The ideal candidate should have experience in a supervisory role, be proactive in improving service quality, and possess great interpersonal skills. Competitive salary and benefits are offered, along with training and development opportunities.

Benefits

Competitive salary

28 days annual leave

Company pension scheme with up to 14% contribution

Life cover

20% discount with Screwfix and B&Q

Discounted healthcare

Company share save schemes

Ongoing training and development

Qualifications

• Experienced supervisor or duty manager in a fast-paced environment.
• Able to provide exceptional customer service and convert it into sales.
• Inquisitive and committed to continuous improvement.
• Passionate about the business and customer needs.

Responsibilities

• Lead and host in-store; set an example for the team.
• Ensure smooth operations including cash management and customer queries.
• Maintain high store standards and assist in training staff.

Skills

Customer service skills

Team leadership

Sales ability

Adaptability

Reliability

Job description

Responsibilities

• Host - you'll be the team leader, hosting in store, setting an example of what great looks like. You'll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards - you'll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• You'll be a vital part of the team, getting stuck in and leading by example. Whether you're front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you'll be on the right track for a promising career with us!

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!

Opening hours

Monday - Friday (7am to 8pm) Saturday (7am to 6pm) Sunday (9am to 4pm)

Why join us

• Joining Screwfix means joining a growing team - full of support, opportunities, and fun!

Benefits

• We offer a competitive salary
• 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
• Award-winning company pension scheme - up to 14% Kingfisher contribution!
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes
• We'll also help you be the best you can be, with excellent training and ongoing development.