Retail Supervisor

Screwfix; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Norwich is seeking an experienced Retail Supervisor to lead a team and ensure outstanding customer service. This role involves setting store standards, managing stock, and promoting sales. Ideal candidates will have supervisory experience in a dynamic environment and a passion for retail. Enjoy competitive benefits including 28 days of annual leave, a generous pension scheme, and opportunities for training and development.

Benefits

28 days annual leave

Company pension scheme

Employee discounts

Discounted healthcare

Qualifications

• Experience as a supervisor or duty manager in a fast-paced environment.
• Capable of enhancing customer service and translating it into sales.
• Inquisitive and focused on continuous improvement.

Responsibilities

• Lead the team and set an example for excellent customer service.
• Maintain store standards, handle cash reconciliations, and manage stock.
• Collaborate with team members to enhance store performance.

Skills

Customer service excellence

Team management

Sales translation

Problem-solving skills

Job description

Overview

You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Opening hours :

Monday - Friday (7am to 8pm)

Saturday (7am to 6pm)

Sunday (9am to 4pm)

Responsibilities

WHAT’S IT LIKE TO BE A RETAIL SUPERVISOR?

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Qualifications

YOU ARE…

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!

WHAT’S IN IT FOR YOU?

• Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
• We offer a competitive salary
• 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
• Award-winning company pension scheme - up to 14% Kingfisher contribution!
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes
• We’ll also help you be the best you can be, with excellent training and ongoing development.