Retail Supervisor

Superdrug Stores Plc; Horsham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading health and beauty retailer in Horsham is seeking a dedicated team leader to support daily operations. The ideal candidate will drive sales, maintain excellent customer service, and help develop team members. With a focus on improving store standards and maximising profit, this role promises career progression and rewards for top achievers. Enjoy benefits like up to 28 days holiday and a discount for yourself and a friend.

Benefits

Up to 28 days holiday

Up to 30% discount

Excellent training

Sales incentives

Instant access to Wagestream

Qualifications

• Ideally supervisory or team leader experience within a fast-paced high street retailer.
• Confidence, resilience, and ambition to help others develop.
• Willingness to carry out piercing services (training provided).

Responsibilities

• Support the management team in day-to-day business activities.
• Drive sales and excellent customer service.
• Maximise profit by reducing shrinkage and costs.

Skills

Supervisory experience

Customer service

Sales driving skills

Understanding of KPIs

Job description

Overview

Hours: 24 hours a week with an opportunity to work more hours. Availability to include evenings and weekends.

Responsibilities

• You'll support the management team in the day-to-day business activities.
• Drive sales, alongside the development and delivery of excellent customer service and store standards.
• Be involved in maximising profit by working hard to reduce shrinkage, damages, till errors and costs.
• Ideally supervisory or team leader experience within a fast-paced high street retailer.
• Understand retail Key Performance Indicators, including sales, profit and service.
• Show confidence, resilience and ambition with the ability to help others develop and improve their skills.
• Willingness to carry out piercing services for our customers (training provided and not essential as part of the role).
• Success in this role will enable you to take your next step with us, as we have a strong desire to promote from within and reward the highest achievers.

Why Superdrug?

Passionate about beauty and health? Good motivator? Can you keep it fun for your team when the pressures are on? Leading your team, hitting targets, progressing your career—hard work, yes, but rewarding too. Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling!

Benefits

• Up to 28 days holiday
• Up to 30% discount for you and a nominated friend or family member
• Excellent training
• Great sales incentives
• Get instant access to Wagestream. A tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Enhanced company sick pay and pregnancy loss and support