Retail Supervisor

Screwfix Direct; Harrogate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Harrogate is seeking an experienced Duty Manager to oversee store operations and lead a team. Responsibilities include ensuring high standards in customer service and operations while managing a small team in a fast-paced environment. The role comes with competitive salary, 28 days annual leave, a comprehensive pension scheme, and various discounts. The company fosters a supportive atmosphere with training opportunities for career development.

Benefits

Competitive salary

28 days annual leave

Pension scheme with 14% contribution

Life cover

20% discount with Screwfix and B&Q

Discounted healthcare

Share save schemes

Training and development opportunities

Qualifications

• Experience as a supervisor or duty manager in a fast-paced environment.
• Ability to deliver excellent customer service and drive sales.
• Inquisitive mindset with a focus on continuous improvement.
• Friendly and reliable with a strong work ethic.

Responsibilities

• Lead the team and set examples for high standards.
• Ensure smooth operations including cash, customer queries, and stock management.
• Work collaboratively with the team and be involved in all areas of the store.

Skills

Customer service excellence

Team management

Adaptability

Passion for business

Problem-solving

Job description

Responsibilities

• Host - you'll be the team leader, hosting in store, setting an example of what great looks like. You'll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards - you'll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team - you'll join a team who take pride in their store, working together and having lots of fun along the way!
• You'll be a vital part of the team, getting stuck in and leading by example. Whether you're front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you'll be on the right track for a promising career with us!

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!

Working Hours

Opening hours: Monday - Friday (7am to 8pm) Saturday (7am to 6pm) Sunday (9am to 4pm)

Why Join Us

Joining Screwfix means joining a growing team - full of support, opportunities, and fun!

Benefits

• We offer a competitive salary
• 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
• Award-winning company pension scheme - up to 14% Kingfisher contribution!
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes
• We'll also help you be the best you can be, with excellent training and ongoing development.