Retail Supervisor

Toolstation; Folkestone; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail firm in Folkestone is seeking a Retail Supervisor for a 12-month fixed-term contract. You will support the Store Manager, motivate the team, and ensure exceptional customer service. Ideal candidates will be passionate about teamwork and delivering great experiences. This role offers excellent benefits including 22 days' holiday, a pension scheme, and discounts across multiple retailers.

Benefits

22 days' holidays + Bank Holidays

Company pension scheme and life assurance

Bonus scheme

Cycle to work scheme

Discounts across all Travis Perkins companies

Financial education and support

Family friendly policies

Qualifications

• No retail experience required; focus on delivering great service.
• Willingness to engage with the team and customers.
• Flexible and approachable personality.

Responsibilities

• Stand in for the Store Manager and motivate the team.
• Check and unpack deliveries and stock shelves.
• Ensure a great customer experience at all times.
• Build relationships with customers for their needs.
• Maintain high branch standards for a fun working environment.

Skills

Hard work and passion

A love of teamwork

A positive attitude

Reliability

Authenticity

Job description

Overview

Retail Supervisor in Folkestone Park Farm Road • 12 month fixed term contract • 30 hours per week

At Toolstation, we're not just interested in what you can bring to us today. We're also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.

You'll be the face of Toolstation, making a fantastic first impression, building long-lasting relationships and going above and beyond to make our customers happy. This isn’t your average retail role. As a retail supervisor, you’ll serve customers and support the Store Manager, but you’ll also check deliveries, pick items from the warehouse and stock shelves. It can be hot in the summer and cold in the winter. But if you take real pride in what you and the team do, our customers will notice and love us all the more for it.

Responsibilities

• Supporting: Stand in for the Store Manager in their absence, motivate and engage the team, and coach the team to grow sales and achieve targets.
• Mucking in: Check and unpack deliveries, stock shelves, clean the branch and put orders together.
• Delivering great service: Provide a great customer experience with a smile, no matter how busy you are, and coach the team to do the same.
• Asking questions and building relationships: Ensure customers leave the branch with everything they need for the job.
• Building a fun working environment: Maintain product availability and high branch standards, making sure the branch is somewhere everyone loves coming to work.

Personality and Skills

• Hard work and passion: You don't need retail experience; focus on delivering great service and we’ll teach you the rest.
• A love of teamwork: Be happy to muck in and get your hands dirty.
• A positive attitude: Ensure customers have a great experience in the branch.
• Reliability: Be there when needed, flexible and fun to be around.
• Authenticity: Bring your whole self to work and let your personality shine.

What you'll get

You’ll have opportunities to be yourself and bring your personality and potential to work, with chances to grow your retail career across the Travis Perkins Group. You’ll be supported with training and development, including access to Toolstation Academy programmes.

Plus, you’ll receive some of the best benefits in retail:

• 22 days' holidays + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme
• Cycle to work scheme
• Save and buy as you earn
• 20% discounts across all Travis Perkins companies
• Financial education and support
• Recognition awards
• Discounts at over 1000 other retailers
• Family friendly policies around maternity, paternity, adoption and surrogacy

About Toolstation

Toolstation. The story so far. We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group mean we always have opportunities for ambitious people who want to grow with us.