Retail Supervisor

Toolstation Ltd; Chepstow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Chepstow is looking for a Retail Supervisor to deliver exceptional customer service and support the Store Manager. You will build relationships, motivate your team, and ensure high branch standards. Previous retail experience is not required, as training will be provided. Benefits include 22 days of holiday, a company pension, and discounts across various retailers.

Benefits

22 days’ holidays + Bank Holidays

Company pension scheme and life assurance

Bonus scheme

Cycle to work scheme

20% discounts across all Travis Perkins companies

Qualifications

• Hard work and passion.
• A love of teamwork.
• A positive attitude.
• Reliability.
• Yourself.

Responsibilities

• Be the face of the company, building relationships and making customers happy.
• Support the Store Manager and check deliveries.
• Motivate and coach team members to grow sales.
• Maintain product availability and standards.
• Deliver great customer experiences.

Skills

Customer service focus

Teamwork

Positive attitude

Reliability

Job description

Overview

What you\'ll do

Retail Supervisor in Chepstow
35 hours per week

At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.

Responsibilities

• Be the face of Toolstation, making a fantastic first impression, building long-lasting relationships and going above and beyond to make our customers happy.
• Serve customers, support the Store Manager, check deliveries, pick items from the warehouse and stock shelves.
• Day-to-day: supporting the team by standing in for the Store Manager in their absence, motivating and coaching to grow sales and achieve targets.
• Mucking in: checking deliveries, unpacking, stocking shelves, cleaning the branch and putting orders together.
• Delivering great service: providing a great customer experience with a smile, even when busy, and coaching the team to do the same.
• Asking questions and building relationships: ensuring customers leave the branch with everything they need for the job.
• Building a fun working environment: maintaining product availability and high branch standards, making the branch a place people enjoy working.

What you\'ll bring

• Hard work and passion. You don\'t need retail experience; focus on delivering great service and we\'ll teach you the rest.
• A love of teamwork. Be happy to muck in and get your hands dirty.
• A positive attitude. Ensure customers have a great experience in the branch.
• Reliability. Be there when needed, be flexible and easy to be around.
• Yourself. Bring your whole self to work and let your personality shine.

What you\'ll get

You’ll have opportunities to be yourself and bring your personality and potential to work, plus more opportunities to take your career in retail wherever you want — up the ladder, across the business or into another role in the Travis Perkins Group. You’ll be supported with training and development, including access to Toolstation Academy programmes.

Plus, you\'ll receive some of the best benefits in retail.

• 22 days’ holidays + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme
• Cycle to work scheme
• Save and buy as you earn
• 20% discounts across all Travis Perkins companies
• Financial education and support
• Recognition awards
• Discounts at over 1000 other retailers
• Family friendly policies around maternity, paternity, adoption and surrogacy

Toolstation. The story so far.

We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group mean we always have opportunities for ambitious people who want to grow with us.

To apply

Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.