Retail Supervisor

inploi; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Birmingham is seeking a Supervisor to lead a dynamic team and ensure outstanding customer service. You will motivate team members, drive sales, and support daily operations in a fast-paced environment. Experience in a supervisory role and understanding of retail KPIs are preferred. This position offers flexible hours, competitive pay, and various benefits including holiday and employee discounts.

Benefits

Up to 28 days holiday

Up to 30% discount for you and a friend or family member

Excellent training

Great sales incentives

Instant access to Stream for earnings tracking

Enhanced company sick pay and support

Qualifications

• Supervisory or team leader experience within a fast-paced high street retailer (preferred).
• Understanding of retail Key Performance Indicators, including sales, profit and service.
• Willingness to carry out piercing services for customers (training provided and not essential).

Responsibilities

• Motivate others and keep energy high in a fast-paced environment.
• Support the management team with the day-to-day running of the store.
• Drive sales and deliver exceptional customer service.

Skills

Supervisory or team leader experience

Understanding of retail Key Performance Indicators

Ability to help others develop skills

Job description

Shape Your Leadership Journey – Become a Supervisor Today

Location & Hours

24-28 Grosvenor Shopping Centre, Northfield, West Midlands B31 2JU
16 hours a week with the opportunity to work more hours
Flexible shifts
£13.00 per hour

Why Superdrug?

At Superdrug, our customers and our teams are at the heart of everything we do. Loved for our accessible health and beauty, value, variety, expert advice & top‑notch service.
We’re all about personality, we aim to have fun, and we work hard to deliver That Superdrug feeling!
Hard work? Absolutely.
Rewarding? Always.

Role Expectations

Can you motivate others and keep the energy high in a fast‑paced environment? If you’re all about leading a team, smashing targets, and building a career you’re proud of, we’ve got the perfect opportunity for you.
At Superdrug, your day will be all about making customers feel amazing, sharing our amazing Star Buys, and helping everyone leave the store feeling great.
You’ll be right there supporting the management team with the day‑to‑day running of the store, driving sales, and delivering the kind of customer service that keeps people coming back.
From keeping shelves stocked and the store looking its best, to helping reduce shrinkage and till errors, you’ll play a big part in helping the team hit targets and keep things running smoothly.
No two days are the same, and that’s what makes it fun!

Qualifications

• Supervisory or team leader experience within a fast‑paced high street retailer (preferred)
• Understanding of retail Key Performance Indicators; including sales, profit and service
• The ability to help others to develop and improve their skills
• Willingness to carry out piercing services for our customers (training provided and not essential as part of the role)

Benefits

• Up to 28 days holiday
• Up to 30% discount for you and a friend or family member
• Excellent training
• Great sales incentives
• Get instant access to Stream. A tool that lets you track your earnings in real‑time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Enhanced company sick pay and pregnancy loss and support

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