Retail Shop Manager: Grow Sales, Lead Team & Service

British Red Cross; Scotland; On-site; GBP 25,000 - 30,000; Full time

Job summary

A charitable organization is looking for a dedicated individual to manage their retail shop in Scotland. The role involves recruiting and training staff and volunteers, maintaining high standards of customer service, and ensuring effective shop operations. Candidates should possess strong leadership and communication skills, and be committed to promoting the organization's mission in the community. The position is pivotal in achieving sales targets and enhancing the shop's performance.

Responsibilities

• Recruit, induct, and manage paid staff and volunteers in the shop.
• Address performance issues within the shop in a timely manner.
• Maintain high standards of customer care and a welcoming attitude.
• Communicate effectively with staff, volunteers, and Red Cross personnel.
• Promote the shop and respond to local queries.
• Manage shop operations, ensuring targets and budgets are met.
• Develop a commercial and customer focus for the shop.

Job description

A charitable organization is looking for a dedicated individual to manage their retail shop in Scotland. The role involves recruiting and training staff and volunteers, maintaining high standards of customer service, and ensuring effective shop operations. Candidates should possess strong leadership and communication skills, and be committed to promoting the organization's mission in the community. The position is pivotal in achieving sales targets and enhancing the shop's performance.