Retail Shift Leader: Customer-First Team Coach

One Stop; Willingham by Stow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail chain in Willingham by Stow is seeking a Shift Leader to oversee daily store operations and lead a team in delivering exceptional customer service. The ideal candidate will take ownership of store activities, ensuring cleanliness and efficiency while providing on-the-job coaching. Key responsibilities include managing store duties, supporting the Store Manager, and resolving customer queries, with a focus on creating a welcoming shopping experience for the community.

Qualifications

• Experience in a fast-paced retail environment with ownership of store activities.
• Ability to coach and improve service through feedback.
• Knowledgeable in health and safety routines.

Responsibilities

• Coordinate the team and ensure a clean, well-presented store.
• Support the Store Manager in operations and community events.
• Resolve customer queries to enhance shopping experience.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

A leading retail chain in Willingham by Stow is seeking a Shift Leader to oversee daily store operations and lead a team in delivering exceptional customer service. The ideal candidate will take ownership of store activities, ensuring cleanliness and efficiency while providing on-the-job coaching. Key responsibilities include managing store duties, supporting the Store Manager, and resolving customer queries, with a focus on creating a welcoming shopping experience for the community.