Retail Shift Lead & Team Coach

Las Vegas Petroleum; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading travel center is seeking a Shift Lead in Birmingham to oversee operations during shifts. Responsibilities include supervising staff, enhancing customer service, and managing inventory and cash transactions. Ideal candidates will have retail supervisory experience, strong leadership skills, and the ability to handle customer complaints effectively. This role requires flexibility with working hours and entails physical tasks. Competitive compensation is offered.

Qualifications

• 1-2 years of experience in retail or customer service, with prior supervisory experience preferred.
• Strong leadership capabilities with effective team management skills.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Oversee daily operations during the shift, ensuring staff members are on task.
• Maintain a high standard of customer service by addressing inquiries and complaints promptly.
• Manage cash registers and financial transactions accurately.

Skills

Leadership

Customer service

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

A leading travel center is seeking a Shift Lead in Birmingham to oversee operations during shifts. Responsibilities include supervising staff, enhancing customer service, and managing inventory and cash transactions. Ideal candidates will have retail supervisory experience, strong leadership skills, and the ability to handle customer complaints effectively. This role requires flexibility with working hours and entails physical tasks. Competitive compensation is offered.