Retail Service Advisor, 38 hours, Belfast - Castle Lane

Virgin Media O2; Belfast; On-site; GBP 25,000; Full time

Job summary

A leading telecommunications provider is hiring a Store Service Advisor in Belfast. In this role, you will create memorable customer experiences by addressing queries and promoting the brand. Ideal candidates should have a passion for customer service, excellent communication skills, and a proactive attitude. The position offers a competitive salary of £24,587 per year alongside a great benefits package including medical cover and generous leave policies.

Benefits

Private medical cover

23 days annual leave plus your birthday off

Excellent pension scheme matching up to 10%

Qualifications

• Genuine passion for delivering brilliant customer service.
• Great communication and problem-solving skills.
• Confidence in handling challenging conversations.
• Team player who brings positivity and energy.

Responsibilities

• Greet every customer with warmth and energy.
• Handle account queries and tech challenges.
• Listen, understand, and offer effective solutions.
• Promote benefits of staying connected with Virgin Media O2.
• Adhere to policies and protect customers and the business.

Skills

Customer service

Communication

Problem-solving

Teamwork

Job description

Make moments matter. Be the reason someone chooses to stay connected.

Who we are

At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.

You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.

What You’ll Be Doing

• Create standout moments – greet every customer with warmth, energy, and genuine interest.
• Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.
• Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.
• Live our brand – show customers the benefits of staying connected with Virgin Media O2.
• Own it – follow our policies, flag risks, and protect both our customers and the business.

Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high-performing team

The must haves

• A genuine passion for delivering brilliant customer service
• Great communication and problem-solving skills
• Confidence in handling challenging conversations with care and professionalism
• A team player who brings positivity and energy to every shift

The other stuff we are looking for

• A genuine interest in technology and how it can make life better
• Previous experience in retail, sales, or customer service (though not essential)
• A proactive attitude and team spirit to thrive in a collaborative environment

What's in it for you

A competitive salary of £24,587 per year

Private medical cover

Market-leading leave policies – maternity, paternity, neonatal, and carers leave

23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days

An excellent pension scheme, matching up to 10%

Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.