Retail Security Officer

Mitie Group plc.; Northgate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security service provider in the United Kingdom is seeking a Retail Security Officer to ensure a safe and pleasant shopping experience. Responsibilities include delivering exceptional customer service, conducting store patrols, and utilizing CCTV to reduce crime. The ideal candidate should have strong communication skills and ideally hold an SIA licence. This role offers contracted hours with benefits such as paid breaks, uniform, and opportunities for progression and training.

Benefits

Annual leave entitlement

Pension and Life insurance schemes

Free uniform supplied

SIA Re-licencing programme

Comprehensive induction and training programme

Financial services and retail discounts

Progression and development opportunities

All breaks are paid

Qualifications

• Strong customer service skills to ensure safety while shopping.
• Current SIA licence preferred; training may be provided.
• Full 5-year checkable employment/education history required.

Responsibilities

• Deliver leading customer service.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilize CCTV systems to support crime reduction.
• Liaise with management and police for crime reduction.

Skills

Customer service

Crime deterrence

Utilizing CCTV

Patrolling

Education

SIA Licence

Full 5-year checkable employment history

Job description

Pay rate: £14.10 Various Shifts (to be discussed at interview) days, evenings, weekend.

Job Overview

Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).

Vetting

It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.

Main Duties

• To deliver industry leading customer service
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Benefits

• Contracted hours
• Annual leave entitlement
• Pension and Life insurance schemes
• Free uniform supplied
• SIA Re-licencing programme
• Comprehensive induction and training programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Apprenticeship schemes
• Progression and development opportunities
• All breaks are paid