Retail Security Officer

Mitie; Mansfield; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading facilities management company is seeking a dedicated Retail Security Officer in Mansfield, UK. This role emphasizes exceptional customer service while ensuring a safe shopping environment. Responsibilities include deterrence of crime, conducting store patrols, and utilizing CCTV systems. Candidates should ideally have an SIA licence and a full checkable 5-year history. Benefits include contracted hours, pension scheme, paid breaks, and comprehensive training opportunities. Successful employees can enjoy diverse benefits through a flexible platform tailored to suit individual lifestyles.

Benefits

Annual leave entitlement

Pension and Life insurance

Progression and development opportunities

Paid breaks

Discounts at various retailers

Qualifications

• 5-year checkable employment/education history is required.
• Current SIA licence preferable.
• Ability to deter violence and public order offences.

Responsibilities

• Deliver industry leading customer service.
• Conduct patrols of the store.
• Utilise CCTV systems to support crime reduction.

Skills

Customer service

Conflict resolution

CCTV operation

Education

SIA licence or SIA Certificates

Job description

Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.

It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided)

Vetting

It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.

• To deliver industry leading customer service
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Benefits to working with Mitie include:

• Contracted hours
• Annual leave entitlement
• Pension and Life insurance schemes
• Free uniform supplied
• Comprehensive induction and training programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Progression and development opportunities
• All breaks are paid

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .