Retail Sales Consultant

Leader Online Ltd; Harrogate; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury bathroom retailer in Harrogate is seeking a Showroom Consultant to lead customer interactions in their new showroom. This role involves welcoming customers, assisting with their bathroom journeys, and handling sales and service inquiries both in person and remotely. Candidates should have experience in retail or showrooms, strong communication skills, and a passion for delivering excellent customer service. The position offers a competitive salary of up to £30,000 and uncapped commission potential, enhancing earnings up to £40,000.

Benefits

Staff discount on luxury bathroom products

Ongoing training and professional development

Death in Service benefit (3x annual salary)

Salary sacrifice pension scheme

Subsidised gym membership

Employee Assistance Programme

Qualifications

• Retail or showroom experience is required.
• Experience in bathrooms, home improvement, or interior design is advantageous.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet and engage customers visiting the showroom.
• Handle incoming customer service and sales calls.
• Advise customers on bathroom products and design ideas.

Skills

Retail or showroom experience

Strong communication and interpersonal skills

Confident, professional telephone manner

IT literate

Understanding of luxury brands

Experience in bathrooms or interior design

Job description

As a Showroom Consultant, you'll be the face of nosa.co.uk in our Harrogate showroom. You'll play a vital role in welcoming customers, guiding them through their bathroom journeys, and maintaining the high standards our brand is known for. This is a dual role combining in-person showroom sales and customer service with remote support via telephone for website enquiries.

nosa.co.uk is a fast-growing online luxury bathroom retailer known for exceptional customer service, premium brands, and beautifully designed spaces. With the opening of our first showroom in Harrogate, we’re expanding our reach and inviting customers to experience our products in person.

Responsibilities and Qualifications

• Greet and engage customers visiting the showroom in a warm, professional manner
• Handle incoming customer service and sales calls from our website
• Process orders using our internal IT systems (training provided)
• Maintain showroom appearance to a luxury standard at all times
• Support with basic returns processes as needed
• Contribute to achieving sales targets and maintaining excellent customer reviews
• Advise on bathroom products, add-on sales, and basic design ideas
• Retail or showroom experience (required)
• Experience in bathrooms, home improvement, or interior design (advantageous)
• Understanding of luxury brands and customer expectations
• Strong communication and interpersonal skills
• Confident, professional telephone manner
• IT literate and able to quickly learn new systems
• A genuine passion for delivering a 5-star customer experience

What We Offer

• Staff discount on luxury bathroom products
• Staff discounts on the Leader product range
• Ongoing training and professional development
• Be part of a high-growth, customer-first team
• 22 days holiday per year, together with bank holidays, and a scheme to enable employees to purchase an additional 3 days holiday from the Company, or sell back 2 days of holiday to the Company;
• Length of Service holiday awards: 1 extra day for every 3 years service;
• Death in Service benefit (3x annual salary);
• Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements;
• Salary sacrifice Cycle-to-work scheme;
• Subsidised gym membership;
• Employee Assistance Programme, Access to Wellbeing Advice & Counselling
• Employee Referral Bonus;
• Salary up to £30,000 depending on experience;
• Uncapped commission structure - OTE £40,000;
• Flexible working hours;
• Full-time and part-time positions available