Retail Sales Advisor, Belfast Store

Liverpool FC; Belfast; On-site; GBP 10,000 - 40,000; Part time

Job summary

A renowned football club in Belfast is hiring a Retail Sales Advisor for their store. The role focuses on delivering exceptional customer service, processing sales, and managing stock effectively. Candidates should have retail experience, excellent communication skills, and the ability to work flexible hours. This is a permanent part-time position offering 16 hours per week, with shifts including evenings and weekends.

Qualifications

• Recent retail store and customer service experience in a customer-facing role.
• Strong communication skills and ability to work as part of a team.
• Flexible to work evenings and weekends.

Responsibilities

• Dealing with customer sales and refunds.
• Processing cash and card payments.
• Providing advice and guidance on product selection.
• Driving sales by offering add-on sales and upselling.
• Supporting stock delivery and storage.

Skills

Customer service experience

Interpersonal skills

Numeracy skills

Literacy skills

Education

Retail and/or customer service qualifications

Job description

Overview

We have exciting opportunity for an individual to join our Liverpool FC team as Retail Sales Advisor at our Belfast Store.

We’re looking for individuals who are passionate about customer service and enjoy working as part of a team. In this role you will be responsible for ensuring that the overall customer experience within the Liverpool Football Club Store is to the highest possible standard.

What will you be doing?

• Dealing with customer sales and refunds, ensuring a focus on customer care and the customer experience.
• Till work including processing cash and card payments.
• Gaining and building upon Product knowledge to provide advice and guidance on product selection to customers.
• Basic Sales Management through driving the AVS, UPT and Conversion by offering add on sales and upselling.
• Stock shrinkage and cash flow controls.
• Supporting in receiving and storing the delivery of large amounts of stock.

Who are we looking for?

To be successful, you must have recent retail store and customer service experience in a customer facing role and can demonstrate this important skill set, with excellent numeracy and literacy skills. Having strong interpersonal and communication skills, you will be confident in delivering excellent customer service and working as part of a team. A retail and/or customer service qualifications would be advantageous. You will be able to work flexible hours.

Why should you apply?

This role is offering a permanent contract working 16 hours per week on a 5 from 7 days basis, including evenings and weekends. Your main base will be our Belfast store.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

• Location Belfast Retail Store, United Kingdom