Retail Sales Advisor

Nisbets; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established retail business in Greater London is looking for a Retail Sales Advisor to deliver exceptional customer service and drive store sales. The ideal candidate will ensure KPIs are met while engaging with local customers and partaking in general shop floor duties. This role offers a competitive salary of £26, performance-related bonuses, and excellent career development opportunities, alongside various employee benefits such as holiday bonuses and discounts on products.

Benefits

Competitive salary

Performance related bonus

20 days holiday plus bonuses

Christmas gift payment

Ongoing training and support

Career development opportunities

Staff discounts

Employee assistance program

Qualifications

• Proven customer service skills to enhance customer experience.
• Able to meet sales targets and contribute to store profitability.
• Experience in stock management and merchandising.

Responsibilities

• Deliver first-class customer service according to company standards.
• Contribute to achieving store sales targets and KPIs.
• Partake in outreach efforts to engage with local customers.

Skills

Customer service

Sales targets achievement

Local knowledge for outreach

Stock management

Health and Safety compliance

Job description

Overview

Retail Sales Advisor #RRetailadvisorlondon Would you like to work for a business with over 40 years trading under their belt who have become a global success story? Where we really look after our colleagues’ future careers and actively encourage internal promotions; last year 1 in 5 of our roles filled were due to internal promotions.

Responsibilities

• Delivers first-class customer service in line with Nisbets expectations, ensuring all customer's needs are met and customer's repeatedly return.
• Take ownership of contributing to store sales targets and KPIs including Revenue, Margin, Conversion, Footfall, Quotes and ATV to maximize profitability of the store.
• Contribute to the store outreach plan, with the use of your own local knowledge, which may include but is not limited to outbound sales calls, visiting customers and participate in meetings and events in store.
• Partake in general shop floor duties, including stock replenishment and processing deliveries.
• Ensure Visual Merchandising standards are met to drive customer engagement and repeat custom through maximizing Store KPIs.
• Accurately complete stock auditing tasks in line with managers guidance
• Process customer payment transactions whilst adhering to policy.
• Be accountable for reading, understanding, and adhering to all retail policies communicated by your line manager.
• Uphold great standards of cleaning in areas of shop floor, back areas, windows, fitting rooms to create a healthy environment for customers and colleagues
• Treat all visitors to the store with respect and consideration using training provided to assess and approach difficult situations with the aim of a positive solution.
• Adhere to Health and Safety guidelines to ensure a safe environment for all visitors to Store.
• Proactively ask questions to ensure comprehension of all working practices and procedures.

What can I expect working a Retail Sales Advisor at Nisbets?

• Competitive Salary £26, and benefit package
• Performance related bonus paid quarterly onto your annual salary (pro rata for part time)
• 20 days holiday plus an attendance Bonus which can mean up to 4 days additional annual leave or a cash payment.
• Christmas Gift Payment
• Ongoing training and support, in store and through our learning management platform
• Excellent Opportunities for Career development, in Retail or the wider business
• Access to hundreds of high street discounts
• Staff Discount applicable to all products and up 60% on own brand products
• Employee Assist programme with access to 24-hour counselling