Retail Sales Advisor

Warren James Jewellers; Chelmsford; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading jewellery retailer in Chelmsford is seeking a Retail Sales Advisor to create a welcoming shopping environment and provide exceptional customer service. This role involves supporting shop duties and maintaining knowledge of jewellery collections. Candidates should be passionate about customers and sales, ensuring a smart appearance. Full and part-time contracts are available, with benefits including generous holiday and staff discounts.

Benefits

28 days holiday a year, increasing to 33 days after five years

Staff discount on jewellery purchases

Incentives throughout the year

Qualifications

• Genuine passion for jewellery and customer service.
• Maintain a smart, well-groomed appearance reflecting the company's image.
• Work independently and as part of a team with initiative.

Responsibilities

• Maximise sales and customer numbers by contributing to shop care.
• Create a welcoming environment and deliver one-to-one customer experiences.
• Support visual jewellery displays and day-to-day shop duties.

Skills

Customer service

Passion for jewellery

Attention to detail

Teamwork

Job description

Retail Sales Advisor

Location: Chelmsford – 13 or half hour shifts (Saturday & Sunday)

About Us

Warren James is a high street jewellery brand committed to offering a delightful in‑store shopping experience. With over 200 shops nationwide and a robust online presence, we continue to grow our customer community while keeping the high street alive.

The Retail Sales Advisor Role

• Work within Warren James policies, procedures and processes, contributing to shop and customer care to maximise sales and customer numbers.
• Create a welcoming environment and deliver one‑to‑one customer experiences.
• Support visual jewellery displays and a variety of day‑to‑day shop duties.
• Develop and maintain a good knowledge of our jewellery collections.
• Set a good example in every aspect of your role.

The Retail Sales Advisor Essentials

• Display genuine passion for jewellery and customer service.
• Maintain a smart, well‑groomed appearance that reflects our company’s public image.
• Work independently with your own initiative.
• Enjoy working as part of a team and follow management instruction.
• Pay close attention to detail in all tasks.

Jewellery knowledge is not required – training will be provided.

The Benefits

• Full and part‑time contracts.
• 28 days* holiday a year, increasing to 33 days* after five years (including 8 bank holidays pro‑rata for part‑time).
• Monthly pay deposited straight into your bank account.
• Staff discount on Warren James jewellery purchases.
• Incentives and treats throughout the year.

If you are passionate, enthusiastic about customers and sales, we would love to hear from you – click below to apply.