Retail Production Supervisor

Rockfish Quayside; Brixham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading seafood company in Brixham is seeking a dedicated and detail-oriented Retail Production Supervisor to oversee daily packing operations. This role is crucial for ensuring timely order fulfillment and the highest quality standards. As a part of a passionate team, you will lead daily workflows, manage stock, and maintain safety compliance. The position runs Monday to Friday with early start times and potential overtime during busy periods. Experience in food production is advantageous.

Qualifications

• Experience in seafood, chilled packing or food production is advantageous.
• Proven ability to maintain high quality and safety standards.
• Effective team leadership in fast-paced environments.

Responsibilities

• Lead daily workflow in the packing room.
• Oversee accurate and timely order fulfillment.
• Manage daily stock movement and product quality checks.
• Ensure cleanliness and compliance with safety standards.
• Communicate with Customer Service and Logistics.

Skills

Attention to detail

Ability to work under pressure

Leadership

Communication skills

Reliability

Teamwork

Job description

Retail Production Supervisor

Location : Brixham

Reports to : Retail Manager

Join

Rockfish and help change the way people experience seafood in the UK.

We’re looking for a dedicated, hands‑on, detail‑focused Retail Production Supervisor to lead daily packing and fulfilment operations for the Rockfish Online Seafood Market (OSM). This role ensures every order is packed to the highest standard, dispatched on time, and delivered with the exceptional quality our customers expect. If you thrive in fast‑paced food production environments, enjoy leading small teams, and care deeply about quality, freshness and operational excellence, this could be the role for you.

You’ll be part of a team that’s passionate about seafood, sustainability, and providing an exceptional customer experience. This role offers the opportunity to take ownership of vital daily operations, develop leadership skills, and contribute to a mission‑driven company making real change in the seafood industry. The role is located opposite Brixham Fish market where our fish is bought every morning. This is an early start! The shifts are 5.30am until 2.30pm, including 30‑minute break. The working week runs from Monday to Friday and 42.5 hours per week with some occasional weekend work with overtime available for busy periods and weekends.

What You’ll Be Doing

Daily Packing & Fulfilment Operations

• Lead and organise the daily workflow in the packing room.
• Allocate tasks, monitor progress, and adjust to meet order volumes.
• Oversee accurate and timely order fulfilment to courier deadlines.
• Maintain exceptional product presentation aligned with Rockfish brand standards.

Stock Handling & Product Quality

• Manage daily stock movement, correct storage, labelling, and FIFO rotation.
• Conduct product checks and ensure everything meets Rockfish quality expectations.
• Work with the Retail Manager to report non-conformances or quality issues.

Equipment, Systems & Cleanliness

• Operate production equipment confidently and adapt to new systems quickly.
• Keep digital records accurate and up to date.
• Ensure the packing room is clean, organised, safe, and compliant with EHO / SALSA standards.

Communication & Collaboration

• Work with Customer Service to resolve order queries or packing amendments.
• Liaise with Logistics to support smooth courier handovers.
• Provide timely updates on stock, orders, and operational challenges.

Health, Safety & Compliance

• Maintain strict food safety, traceability, allergen control and HACCP procedures.
• Carry out daily checks and ensure safe working practices throughout cold‑chain areas.

What We’re Looking For

• Strong attention to detail and commitment to quality.
• Calm, organised and effective under pressure—especially during peak periods.
• Confident leading a small, hands‑on team.
• Can do attitude
• Experience in seafood, chilled packing or food production (advantageous).
• Clear communicator with cross‑functional teamwork skills.
• Reliable, punctual, and focused on delivering exceptional customer experience.

Key Performance Indicators

• Order fulfilment accuracy
• QC pass rate
• Customer quality complaints
• Stock accuracy
• Audit compliance (EHO / SALSA / MSC)
• Customer satisfaction