Retail Operations Leader | Data-Driven, Multi-Store Impact

PANDORA; City Of London; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

A global jewellery company is seeking a Retail Operations Manager to oversee operational efficiency and support retail operations within a hybrid working model. The ideal candidate will have proven experience in retail management, strong analytical and interpersonal skills, and the ability to enhance customer experience. The role offers a competitive salary, generous benefits, and ample opportunities for career progression.

Benefits

Highly competitive salary

Generous bonus scheme

Private healthcare

Employee discount of 55%

25 days annual leave

Wellness Hub

Employee Assistance Programme

Qualifications

• Proven experience in retail operations management at RSM level and above.
• Proficiency in analyzing data and using insights to drive operational improvements.
• Strong interpersonal skills for building strategic relationships.
• Strong relationships with suppliers ensuring timely procurement.
• Experience in managing budgets and financial planning.
• Ability to streamline processes and improve operational efficiencies.
• Knowledge of retail management systems and inventory software.
• Understanding the importance of customer satisfaction.
• Efficient allocation and utilization of resources.
• Knowledge of laws affecting retail operations.
• Ability to develop and enforce compliance policies.
• Establishing and monitoring performance metrics.
• Ability to manage multiple projects simultaneously.

Skills

Retail Experience

Data-Driven Decision Making

Interpersonal Skills

Vendor Relations

Financial Acumen & Budget Management

Process Optimisation

Technological Proficiency

Customer-Centric Mindset

Resource Management

Regulatory Compliance

Policy Implementation

Performance Management

Project Coordination

Job description

A global jewellery company is seeking a Retail Operations Manager to oversee operational efficiency and support retail operations within a hybrid working model. The ideal candidate will have proven experience in retail management, strong analytical and interpersonal skills, and the ability to enhance customer experience. The role offers a competitive salary, generous benefits, and ample opportunities for career progression.