Retail Lead - Cannock

Nike; Cannock; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading sportswear company in Cannock is seeking a Retail Lead to deliver exceptional customer service and oversee store operations. You will manage a team, ensure compliance with brand standards, and create a motivating work atmosphere. Ideal candidates must have prior retail experience and excellent communication skills. This role offers a full-time schedule with competitive compensation, performance bonuses, and employee discounts.

Benefits

Competitive compensation and benefits

Monthly performance-based bonus

Diversity, Equity & Inclusion initiatives

Generous employee discounts

Brand-new NIKE outfit for new hires

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours.

Responsibilities

• Deliver exceptional consumer service and ensure a premium brand experience.
• Coordinate, coach, and motivate employees in your area.
• Support management of daily business to achieve sales targets.
• Ensure store complies with all standards and guidelines.

Skills

Customer service and/or retail experience

Ability to manage a small team

Effective communicator

Demonstrated product sales techniques

Flexible scheduling

Job description

Overview

NikeCannock is looking for a Retail Lead to join our team and provide worldclass service to the consumer:

What you bring:

Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our Leads specialize in one business area but will support cross-functionally

• COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches
• ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
• CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (40 hrs FULL TIME), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Note that relocation support is not provided for this role.

Apply now online

We are waiting for you!