Retail Implementation & Support Coordinator

One Stop Stores Ltd; Walsall; On-site; GBP 25,000 - 30,000; Full time

Job summary

A retail company in Walsall is seeking a Retail Implementation & Support Coordinator to enhance retail operations. This role requires strong skills in communication and cross-functional collaboration to ensure operations run smoothly. Responsibilities include managing reports, supporting meetings, and creating retail communications. The ideal candidate will be organized, detail-oriented, and an enthusiastic team player. This position offers a salary of up to £30,000 plus benefits, including store discounts and professional development opportunities.

Benefits

Professional development

Bonus potential

Free on-site parking

Store discounts

Family-friendly benefits

Qualifications

• Good understanding of store operations and ability to translate this into cross-functional solutions.
• Comfortable working under pressure and meeting tight deadlines.
• Creative thinker with a drive for continuous improvement.

Responsibilities

• Work with the Retail Support Team to resolve issues and share information.
• Create engaging retail communications.
• Manage operational reports including compliance and sales reporting.
• Provide support for retail meetings and events.

Skills

Understanding of store operations

Enthusiastic team player

Excellent interpersonal skills

Highly organised

Strong written and verbal communication skills

Problem-solving skills

Confident using Windows PC

Tools

Microsoft Excel

Microsoft PowerPoint

Canva

Job description

About the Role

The Retail Implementation & Support Coordinator plays a vital role in supporting retail operations and the retail field team and stores. This role partners with all Customer Support Centre functions and the Retail Field Team to ensure activity is delivered "Right First Time," operational processes are simplified, and communication across the Retail estate runs smoothly.

Responsibilities

• Work with the wider Retail Support Team and other CSC departments to resolve issues and share relevant information.
• Create and develop clear, engaging, and effective retail communications.
• Partner with Trading Teams to ensure all retail initiatives are fit for implementation and supported by clear, accurate, and engaging communication.
• Manage and distribute key operational reports, including compliance, stock transfers, short‑dated stock, and sales reporting.
• Provide logistical and administrative support for retail meetings, including minute‑taking for Store Manager Round Tables and follow‑up on actions.
• Support the planning and delivery of quarterly roadshows and ad‑hoc Retail events.
• Assist in maintaining essential Retail Support processes to ensure consistency and compliance.
• Track store and colleague incentive results; coordinate certificates, prizes, and recognition materials.

Skills & Knowledge

• Good understanding of store operations and how they serve customers, with the ability to translate this into effective cross‑functional solutions.
• Enthusiastic team player with a positive approach and a commitment to fostering an inclusive work environment.
• Excellent interpersonal skills with the ability to communicate clearly at all levels.
• Highly organised with exceptional attention to detail and the ability to manage multiple priorities.
• Comfortable working under pressure and meeting tight deadlines; willing to 'roll up their sleeves.'
• Strong written and verbal communication skills.
• Creative thinker with strong problem‑solving skills and a drive for continuous improvement.
• Confident using Windows PC; experience in Microsoft Excel, PowerPoint, and Canva is an advantage.

Benefits

Professional development: a comprehensive induction plan and opportunity to complete in‑house development programmes and apprenticeship programme. Bonus potential: possibility of earning additional bonuses. Free on‑site parking, onsite coffee lounge, exclusive store discounts (10% discount on most in‑store purchases), family‑friendly benefits.

Salary & Working Conditions

Salary: Up to £30,000 + Benefits. Contract type: Full Time. Working pattern: Permanent. Hours: 40.0. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.