Retail Duty Manager: Lead Store Ops & Customer Experience

Smyths Toys Superstores; Telford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major retail chain is seeking a Duty Manager for their Telford store. This role involves maximizing sales and maintaining product availability while ensuring high standards of customer service. The ideal candidate will have strong retail management experience, operational and leadership skills, and a target-driven approach. The position offers a competitive salary starting at £27,000 plus various benefits including bonuses, annual leave, and a retirement scheme.

Benefits

Competitive salary

4 weeks annual leave

Defined Contribution Pension Scheme

Life Assurance Cover

Employee Assistance Programme

In-store discount

Company Maternity and Paternity Payments

Special Life-Event Gifts

Length of Service Awards

Qualifications

• Proven track record as a Retail Manager in a fast-paced environment.
• High operational, leadership, planning, and organisational skills.
• Excellent customer service skills and a target-driven approach.

Responsibilities

• Maximise sales targets in store.
• Ensure product availability on the Shop Floor.
• Handle customer queries effectively.
• Prepare and action daily task board.
• Drive team knowledge of Top Sellers.

Skills

Operational skills

Leadership

Planning

Organisational skills

Interpersonal skills

Communication skills

Customer service orientation

Target-driven

Microsoft Office skills

Job description

A major retail chain is seeking a Duty Manager for their Telford store. This role involves maximizing sales and maintaining product availability while ensuring high standards of customer service. The ideal candidate will have strong retail management experience, operational and leadership skills, and a target-driven approach. The position offers a competitive salary starting at £27,000 plus various benefits including bonuses, annual leave, and a retirement scheme.