Retail Customer Service Manager - Betting Shop Leader

Entain; Maidstone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading betting company in Maidstone is seeking a Retail Customer Service Manager to deliver outstanding service and maintain shop standards. You will engage with customers, handle transactions, and ensure a welcoming environment. Ideal candidates are 18+, motivated, have strong communication skills, and can work well under pressure. This full-time position offers a competitive salary and various benefits. Join a community where your contributions are valued and celebrated.

Benefits

Healthcare and wellbeing support

Pension scheme

Employee discounts

Development opportunities

Qualifications

• Must be 18 years of age or over.
• Passion for delivering great customer service.
• Effective communicator with a knack for building relationships.
• Self-motivated with a proactive attitude.
• Ability to handle challenges calmly and professionally.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions and cash handling.
• Help customers with products and betting terminals.
• Handle complaints with empathy.
• Maintain high shop standards.

Skills

Customer Service

Communication

Empathy

Problem-solving

Self-motivation

Job description

A leading betting company in Maidstone is seeking a Retail Customer Service Manager to deliver outstanding service and maintain shop standards. You will engage with customers, handle transactions, and ensure a welcoming environment. Ideal candidates are 18+, motivated, have strong communication skills, and can work well under pressure. This full-time position offers a competitive salary and various benefits. Join a community where your contributions are valued and celebrated.