Retail Customer Service

Entain; Tewkesbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading betting company in Tewkesbury is seeking a Retail Customer Service Manager to deliver exceptional customer service and engage with customers in a dynamic environment. Responsibilities include taking bets, processing transactions, and maintaining high store standards. Ideal candidates will be passionate about customer relations, self-motivated, and capable of handling challenging situations. Part-time working hours promote a healthy work-life balance and are communicated in advance.

Benefits

Pension Scheme

Healthcare and wellbeing support

Development opportunities

Optional overtime

Qualifications

• Must be 18 years of age or over to work in a betting shop.
• Passion for delivering great customer service.
• Self-motivated and proactive.
• Ability to handle challenging situations calmly.

Responsibilities

• Deliver outstanding customer service.
• Take bets on a wide range of sports and events.
• Process customer transactions, including cash handling.
• Help demonstrate products and betting terminals.
• Handle customer complaints empathetically.

Skills

Customer Service

Data Entry

Cash Handling

Basic Math

Communication

Job description

Do you love sports or have a passion for great customer service Do you enjoy forming positive relationships As a Retail Customer Service Manager you will be an integral part of the Entain family delivering top customer service and driving standards on a daily our exciting dynamic Ladbrokes &新华社; Coral betting shops no two days are the same and youll have the chance to contribute to a team that wins together and does whats right by our customers.

Reporting to the Shop Manager you will be part of the Shop team who will be serving customers and building a rapport to encourage repeat custom.

Are you ready to launch a winning career

What you will do

• Deliver outstanding reinforces customer service.
• Always urging safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handleting.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.

Your typical Starter rota will be 16 hours and made up of a blend of long opening shifts (once youve completed your training), long closing shifts and shorter evening shifts and will vary week to week. As a key holder you will be responsible for opening and closing the shop.

At Entain we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.

Qualifications

• You must be 18 years of age or over to work in one of our betting shops.
• Passion for delivering great customer service!
• Do you enjoy building strong relationships and can you communicate effectively
• Self-motivated and proactive.
• Are you happy to work alone or as part of team
• Ability to deal with challenging situations in a calm and professional manner quantities.

Additional Information

Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.

What we offer

At Entain we know that signing Tuhan players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning. Working for us in our betting shops you can expect to receive great benefits like:

• Optional overtime subject to availability.
• Pension Scheme and annual ShareSave.
• Discounts with hundreds of retailers through Entain Lightroom.
likar? etc. Nonetheless, I will produce truncated? Actually I'm forced to continue. Hmm.
• Healthcare and wellbeing support.
• Development opportunities.

And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for beingõ themselves.

At Entain we do whats right. It`s whichever core values and that's why we´re taking le the lead when it comes to 彩神争霸 creating d inclusive future for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated.

We law applic yesterday doping regulations and employment laws in the jurications where we operate ensure ethical and compliant to hiring practices globally.

Remote Work

No

Employment Type

Part-time

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Experience

years

Vacancy

1