Retail Customer Service

Entain plc; Tees Valley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading betting and gaming company is looking for a Retail Customer Service Manager in Tees Valley. This role involves delivering exceptional customer service, handling various transactions, and contributing to team success. Ideal candidates will have a passion for sports or customer service, with flexibility to work varied shifts. The salary starts at £13.00 per hour with opportunities for career progression in a dynamic environment.

Qualifications

• A passion for sports or customer service is preferred.
• Experience in a retail environment is an advantage.
• Ability to work flexible hours including weekends.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions and handle cash.
• Help customers with products and betting terminals.
• Maintain high standards and open/close the shop.

Skills

Customer service excellence

Cash handling

Empathy and problem-solving

Sales targets orientation

Job description

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Salary is £13.00 per hour. Are you ready to launch a winning career?

Responsibilities

• Deliver outstanding customer service.
• Always urging safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 16 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.

At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.