Retail Customer Service

Entain plc; Hednesford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading betting company in Hednesford is seeking a Retail Customer Service Manager to deliver exceptional customer service and maintain shop standards. You will handle transactions, assist customers, and ensure a safe gambling environment. Ideal candidates should have strong customer service skills and the ability to work flexible hours, including weekends. This role offers a varied work schedule and the opportunity to contribute to a winning team.

Qualifications

• Passion for sports and customer service.
• Ability to handle cash transactions.
• Skills in managing customer complaints.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions including cash handling.
• Handle customer complaints with empathy.

Skills

Customer service

Empathy

Problem-solving

Job description

Overview

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career?

Responsibilities

• Deliver outstanding customer service.
• Always urging safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.

At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.