Retail Assistant (Opticians)

Boots; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking a Retail Assistant. In this role, you will be the first point of contact for customers, helping them find the right eyewear solutions and providing exceptional customer service. You will have opportunities to develop your skills through a comprehensive training program. Ideal candidates should have a passion for customer care and a desire to learn. This position includes a quarterly bonus and employee discounts.

Benefits

Discretionary quarterly bonus

Employee discounts

Career development opportunities

Enhanced maternity/paternity/adoption leave

Flexible benefits scheme

Access to free counseling and support

Qualifications

• Experience in a retail or clinical environment preferred.

Responsibilities

• Build relationships with customers to understand their needs.
• Support eye-tests and pre-screening activities.
• Order, dispense, and collect glasses and contact lenses.
• Provide aftercare support through repairs and adjustments.
• Complete operational and administrative tasks.

Skills

Passion for customer care

Desire to learn

Job description

About the role

As a Retail Assistant you will be a fundamental part of our Boots Opticians store team being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eyewear solution for them no two days will be the same.

Your role within the team as a Retail Assistant will give you lots of opportunities to develop your knowledge through our industry leading Step Into Optics training programme. This programme includes both workshop based learning and practical on the job experience.

You will also be involved in :

• Ordering dispensing and collection of glasses and contact lenses
• Supporting with eye-tests and pre-screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop floor standards

You will be based in store and report to store manager.

What you'll need to have :

• Passion for customer care
• Desire to learn

It would be great if you also have :

• Worked in a retail or clinical environment

Our benefits

• Discretionary quarterly bonus
• Generous employee discounts for you and a second person (terms and conditions apply)
• Clinical and Non-Clinical Career development opportunities
• Enhanced maternity / paternity / adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying discounted gym membership life assurance activity passes and more.
• Access to free 24 / 7 counselling and support through TELUS Health our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at Please note any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians

At Boots Opticians we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and lets see whats possible when we change for the better.

Whats next

Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply your application will be reviewed by our team and we will contact you as soon as we can. If successful we will contact you to arrange an interview with the hiring manager.

We are always open to discussing possible flexible working options and what this may look like for you including job share and reduced hours. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.

Keywords

customer retail opticians optometry apprentice student sales assistant sales advisor customer advisor Optical Support

Key Skills

Athletics,Agriculture,Cost Control,Cost Estimation,Law,AC Maintenance

Employment Type : Full Time

Experience : years

Vacancy : 1