Retail Assistant Manager

Restaurant Associates; Woking; On-site; GBP 34,000; Full time

Job summary

A leading hospitality company in Woking is seeking a Retail Assistant Manager to lead a team of 18 in delivering exceptional retail services. The role involves supporting operations for a high-volume site, ensuring the team meets client requirements, and driving customer satisfaction. Candidates should have previous management experience in retail or hospitality, strong communication skills, and the ability to manage costs effectively. This position offers a competitive salary of £34,000 along with various employee benefits.

Benefits

Free shuttle service from Woking station

All bank holidays off

Time off over Christmas period

Contributory pension scheme

Career development programs

Access to wellness classes

Exclusive travel discounts

Discounts on food shopping

Cash rewards for spending

Discount on cinema tickets

Qualifications

• Previous experience in retail or hospitality management is essential.
• Strong people skills with excellent communication abilities are required.
• Proactive approach with quick problem-solving abilities is necessary.

Responsibilities

• Support the delivery of all contractual specifications and client requirements.
• Develop action plans following customer satisfaction surveys.
• Ensure the team is consistently polite and customer-focused.

Skills

Retail or hospitality management experience

Strong people skills

Excellent communication abilities

Proactive and reactive approach

Ability to think on your feet

Organized and commercially aware

Customer-focused

Job description

Overview

Retail Assistant Manager - Woking

Retail Assistant Manager, Woking paying 34,000!

Join our team as an Assistant Retail Manager, supporting a team of 18 alongside the Retail Operations Manager in the delivery of exceptional retail and hospitality services across a large, high-volume corporate site.

This is a people-focused, fast-paced role where you\'ll help lead a diverse retail operation serving up to 800-900 covers per day, within a site of over 3,000 employees.

What you\'ll be doing

• Supporting the delivery of all contractual specifications and client requirements

• Developing action plans following customer and client satisfaction surveys

• Ensuring the team are consistently polite, professional, and customer-focused

• Completing and managing labour schedules within budget and adjusting in line with sales performance

• Minimising agency usage and overtime spend

• Analysing and managing all in-unit costs effectively

• Ensuring company promotions are implemented correctly

• Identifying additional commercial opportunities and discussing with your line manager

What we\'re looking for

• Previous retail or hospitality management experience

• Strong people skills with excellent communication abilities

• A proactive, reactive approach with the ability to think on your feet

• Confident managing labour, costs, and service delivery in a high-volume environment

• Organised, commercially aware, and customer-focused

• Comfortable working in a large, dynamic site environment

If you want to play a key role in driving customer satisfaction, operational excellence, and commercial performance across multiple retail outlet this is your chance!

We ensure you\'re rewarded for all your hard work by offering:

• Only 30 minutes from London Waterloo by train and FREE shuttle service from Woking station

• All bank holidays off

• Time off over Christmas period

• Contributory pension scheme

• Grow your career with our Career Pathways and MyLearning programmes

• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more

• Save money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many more

• Up to 44% off cinema tickets to enjoy your favourite blockbuster

• Receive cash rewards every time you spend and use them on a wide range of brands

• Un-wind with us with free wellness, mindfulness and exercise classes

• You can share all discounts and offers with your friends and families

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK\'s leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/2811/99570001/52767081/R/BU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!