Retail Assistant - Barrowford

North West Air Ambulance; Nelson; On-site; GBP 11,000 - 14,000; Part time

Job summary

A charity organization is seeking a Retail Assistant to help deliver sales targets and provide excellent customer service. Responsibilities include stock management, cash handling, and supporting the Shop Manager. Ideal candidates will have experience with EPOS systems and a passion for charity work. The position offers 21 hours of work per week with a salary of £13,796.24.

Qualifications

• Previously worked on an EPOS system.
• Experience of working with volunteers.
• Knowledge of Gift Aid procedures.
• Knowledge of Health & Safety.

Responsibilities

• Ensure maximum stock availability by efficiently sorting stock.
• Assist with pricing of items to ensure profit maximization.
• Promote Gift Aid to maximise contributions.
• Provide excellent customer service and donor experience.
• Maintain high standards of cleanliness and display.
• Support the Shop Manager in daily operations.

Skills

Good standard of numeracy and literacy

IT Literate

Cash handling experience

Effective communication skills

Strong organisational skills

Pro-active team member

Job description

Join a life saving crew

The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical.

As a Charity we have developed our service by embracing change which has enabled us to implement new and innovative ways of working and increase our impact on patient outcomes. We continuously look to develop our service to ensure we continue to change and save lives.

Job Title

Retail Assistant

Department

Retail

Reporting To

Shop Manager

Working Hours

21 hours per week, Monday to Sunday

Salary

£13,796.24

Overall Purpose of the Role

To assist the manager to deliver sales/profit targets and exceed customer expectations by giving the highest quality of service and promoting sales.

Main Duties and Responsibilities

• Ensure maximum stock availability by efficiently sorting delivery and collections of stock in store.
• Assist with pricing of items to ensure profit maximization.
• Proactively promote Gift Aid in order to maximise contributions from donations.
• Work alongside volunteers acting as a role model ensuring standards of quality are met.
• Prepare and complete all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity Policies and Procedures.
• Provide excellent customer service and donor experience, which attracts new supporters every day.
• Ensure high standards of cleanliness, display and merchandising are met.
• Ensure the Health and Safety of your colleagues and customers.
• Establish quality standards, consumer safety and ensuring continuity.
• Support the Shop Manager in the day to day running of the shop in their absence, including opening and closing of shop and cash handling.

Person Specification

Experience

• Previously worked on an EPOS system
• Experience of working with volunteers
• Knowledge of Gift Aid procedures
• Knowledge of Health & Safety

Skills

• A good standard of numeracy and literacy
• IT Literate
• Cash handling experience
• Communicate effectively across a multi-site organisation.
• Strong organisational skills
• Pro‑active team member

Personal Attributes / Abilities

• Ability to manage time with conflicting priorities
• Open, adaptable, honest and reliable
• Flexible approach to meet the demands of the Charity
• Enthusiastic and motivated to deliver excellent service
• Ability to be standing/walking during working hours
• Ability to lift and move heavy items including furniture in our Furniture shops