Retail Administration Assistant

Blue Cross For Pets; United Kingdom; On-site; GBP 14,000; Part time

Job summary

A leading UK animal welfare charity is looking for a Retail Administration Assistant in Hartlebury. This part-time position requires excellent communication skills and proficiency in Microsoft Word and Excel to support retail operations. The ideal candidate will assist with logistics and system management, working 21 hours per week. Benefits include 38-43 days of holiday, health support programs, and career development opportunities.

Benefits

38 days holiday rising to 43 with service

Health cash plan

Free access to GP services

Pension scheme with enhanced employer contributions

20% discount on Pet Plan pet insurance

Qualifications

• Experience using Microsoft Word, Excel, and Outlook.
• Strong written and verbal communication skills.

Responsibilities

• Provide crucial administrative support to the retail team.
• Assist with logistics and coordination.
• Work with data on internal finance and EPOS systems.

Skills

Confident computer user with experience using Microsoft Word, Excel, and Outlook

Strong written and verbal communication skills

Job description

Retail Administration Assistant

Application Deadline: 15 February 2026

Department: Fundraising, Comms & Engagement

Employment Type: Permanent - Part Time

Location: Hartlebury

Reporting To: Retail Administration Manager

Compensation: £13,437 / year

Description

Contract: Permanent, part time, 21 hours per week

Salary: £22,394 per annum pro rata £13,437 per annum

Location: Hartlebury, DY10 4JB

Closing date: Sunday 15th February 2026

Interview date: W/C 23rd February 2026

Looking for your next administration role? Here at Blue Cross, we’re recruiting an administrator within our retail operations team. Are you unsure of what a Retail Administration Assistant does? Keep reading to find out!

More about the3>

Blue Cross is a leading UK animal welfare charity with over 50 retail shops across England and Wales. Our retail operations are essential in raising funds that support our mission of caring for sick, injured, and homeless pets, helping over 40,000 animals each year through rehoming, veterinary, and education programmes.

Based at our Hartlebury office, home to both our retail administration team and warehouse, you'll be at the centre of our operations where your role will provide crucial administrative support to our retail team, assisting with logistics and coordination to keep things running smoothly. This part time role is for 21 hours p/week – we’re flexible on how these hours are worked so are happy to discuss further at interview with what might work for you!

You will work with data on internal finance and EPOS systems to create reports to supply our teams with insights to help decision making across our retail function.

We need you to be a strong communicator in both written and verbal communication and be confident working with multiple systems and software’s. As you will be responsible for keeping systems and filing up to date and organised, having good attention to detail is crucial to be successful in this role.

About you

We’re looking for a natural problem solver with excellent communication skills and the ability to multitask. As an administration assistant, you will be working with a varied team which is made up of different roles where everyday is different. You’ll be someone who is happy to get involved with a variety of responsibilities, which may include working in our warehouse or working closely with our e-Commerce team.

You’ll be instrumental in handling sensitive information and contributing to the overall success of our retail operations.

Essential Qualifications, Skills, and Experience:

• Confident computer user with experience using Microsoft Word, Excel, and Outlook.
• Strong written and verbal communication skills.

Desirable Qualifications, Skills, and Experience:

• Working knowledge of Gift Aid.
• Ability to prioritise and adapt in a fast-paced environment.
• Experience working independently and as part of a team.
• Awareness of data protection and the need for confidentiality.

How to apply

Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.