Restaurant Supervisor – Lead Guest Experience

Hilton Worldwide, Inc.; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global hospitality company in Westminster is seeking a Restaurant Supervisor to help manage operations at Homage restaurant. The ideal candidate will ensure exceptional customer service and compliance with brand standards while leading a dedicated team. Responsibilities include managing breakfast, afternoon tea, and dinner operations, as well as continuous team development. Competitive salary at £14.78 per hour with opportunities for career growth and various perks is offered.

Benefits

Free and healthy meals when on duty

Career growth opportunities

Personal development programs

Discounted hotel nights

Team Member Referral Program

High street discounts

28 days of holiday increasing to 33 days

Discounted dental and health cover

Qualifications

• Experience in customer service roles is preferred.
• Strong leadership skills necessary for team development.
• Skills in managing restaurant operations effectively.

Responsibilities

• Assist in managing Breakfast, Full Afternoon Tea, and Dinner operations.
• Maintain exceptional levels of customer service.
• Ensure compliance with brand standards.
• Evaluate guest satisfaction levels for continuous improvement.
• Provide effective team leadership to meet targets.
• Maintain communication with all hotel areas and customers.
• Ensure ongoing training is conducted.
• Conduct communication meetings and generate minutes.

Skills

Customer service excellence

Leadership

Communication

Operational management

Job description

A leading global hospitality company in Westminster is seeking a Restaurant Supervisor to help manage operations at Homage restaurant. The ideal candidate will ensure exceptional customer service and compliance with brand standards while leading a dedicated team. Responsibilities include managing breakfast, afternoon tea, and dinner operations, as well as continuous team development. Competitive salary at £14.78 per hour with opportunities for career growth and various perks is offered.