Restaurant Supervisor

The Real Greek; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A Mediterranean restaurant chain in Glasgow is seeking a Supervisor to lead shifts and support the Restaurant Manager. The ideal candidate will have supervisory experience and a passion for high-quality customer service. Responsibilities include managing team performance, ensuring compliance with health and safety standards, and maintaining smooth operations. Join a dynamic team and enjoy opportunities for career progression.

Benefits

Great opportunities to progress within the company

Enjoy the same delicious food as our customers

Flexible hours with rotas planned weekly

Generous Tronc points allocations

Qualifications

• Minimum 1 year of supervisory experience in a hospitality environment.
• At least 2 years of overall hospitality experience.
• Able to remain level-headed and proactive.

Responsibilities

• Run shifts and ensure procedures are followed.
• Delegate tasks to team members during shifts.
• Monitor customer service and food quality.

Skills

Leadership

Customer service

Team motivation

Flexibility

Job description

Overview

Join us at The Real Greek and immerse yourself into the rich tapestry of Greek and Mediterranean cuisine, where every meal is a celebration of culture, community, and culinary excellence. As a small yet dynamic company, we pride ourselves on our exceptional team of individuals who have dedicated years to our shared vision.

At ‘the Real Greek’ we don’t just offer a job – we offer a dynamic and rewarding career path, complete with comprehensive training and development opportunities, competitive pay, and a supportive environment where your leadership skills can flourish.

While full training will be provided in our menu and daily operations, we're seeking a Supervisor who is ready to hit the ground running in supporting our Restaurant Manager, and help to inspire and motivate our teams as you'll play a pivotal role in shaping the success of our restaurant.

At ‘The Real Greek’ we're more than just colleagues – we're a tight-knit family, united by our passion for Mediterranean cuisine and our commitment to excellence. If you're ready to take the next step in your career and join a team that values dedication, innovation, and teamwork, then we'd love to hear from you. Send us your CV, and together, let's create unforgettable dining experiences for our customers.

Benefits

• Great opportunities to progress within the company
• Enjoy the same delicious food as our customers
• Flexible hours with rotas planned weekly
• Generous Tronc points allocations

Requirements

• Previous 1 year Supervisor experience
• Hospitality experience essential minimum 2 years
• Level-headed and pro-active
• Flexible with tasks and working hours

Responsibilities

• Running great shifts
• Ensure all opening and closing procedures are followed within both kitchen and restaurant areas
• Delegate duties to team members on shift and follow up to ensure they are completed whilst the Deputy and General Manager are not present
• During shift ensure customers receive high standards of customer service and food quality
• Assist in restaurant or kitchen when required
• Monitor, respond to, and grow guest feedback scores

Teamwork

• Coach and lead staff members on company standards where necessary
• Assist the Deputy and General Manager whilst they are away from the site as well as everyday duties delegated by the Deputy and General Manager
• Motivate team members to create a great working environment

Administration

• Adhere to company banking and security procedures
• Check deliveries and enter invoices on the system
• Ensure that daily paperwork is completed
• Ensure all stock wastage / staff food is recorded whilst on shift with adequate explanation

Hygiene/Health & Safety/Food & Safety

• Wear the correct uniform and ensure that company hygiene, health & safety standards and licensing knowledge are adhered to at all times
• Attend health & safety training, food safety training, product knowledge and customer service skills courses
• Support the Restaurant Manager to ensure compliance with H&S audits and EHO requirements