Restaurant Supervisor

Hilton Worldwide, Inc.; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global hospitality company in Westminster is seeking a Restaurant Supervisor to help manage operations at Homage restaurant. The ideal candidate will ensure exceptional customer service and compliance with brand standards while leading a dedicated team. Responsibilities include managing breakfast, afternoon tea, and dinner operations, as well as continuous team development. Competitive salary at £14.78 per hour with opportunities for career growth and various perks is offered.

Benefits

Free and healthy meals when on duty

Career growth opportunities

Personal development programs

Discounted hotel nights

Team Member Referral Program

High street discounts

28 days of holiday increasing to 33 days

Discounted dental and health cover

Qualifications

• Experience in customer service roles is preferred.
• Strong leadership skills necessary for team development.
• Skills in managing restaurant operations effectively.

Responsibilities

• Assist in managing Breakfast, Full Afternoon Tea, and Dinner operations.
• Maintain exceptional levels of customer service.
• Ensure compliance with brand standards.
• Evaluate guest satisfaction levels for continuous improvement.
• Provide effective team leadership to meet targets.
• Maintain communication with all hotel areas and customers.
• Ensure ongoing training is conducted.
• Conduct communication meetings and generate minutes.

Skills

Customer service excellence

Leadership

Communication

Operational management

Job description

Restaurant Supervisor (HOT0C2HI)

Job Description

Work Location

The Waldorf Hilton, London Aldwych London WC2B 4DD

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the center of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House and Trafalgar Square.

Located within the historic Waldorf Hotel in London, Homage is a restaurant that masterfully blends the elegance of classic British dining with a modern flair. Inspired by the hotel’s rich heritage, Homage offers a refined yet inviting atmosphere where each dish is crafted with precision and passion. From locally sourced ingredients to timeless recipes reimagined, every element is designed to celebrate the best of British cuisine. Perfect for both locals and visitors, Homage invites you to savor a taste of London’s history with every bite.

Salary: £14.78 an hour + service charge/tronc (Overtime fully paid)

A WORLD OF REWARDS

• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas

As a Restaurant Supervisor, you are responsible for assisting with managing all aspects of operations at Homage restaurant to deliver an excellent Guest and Member experience.

Responsibilities

• Assist in managing the Breakfast, Full Afternoon Tea and Dinner operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Provide effective leadership to the team to ensure targets are met and exceeded both for the hotel and individual development
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure that training is carried out on an ongoing basis
• Ensure communication meetings are conducted and post‑meeting minutes generated

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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