Restaurant Supervisor

The Fulham Shore; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular dining establishment in the City of Westminster is looking for a dedicated Supervisor to support the Restaurant Manager and lead the team. Ideal candidates will have supervisory experience, a passion for hospitality, and the ability to inspire and motivate staff. Key responsibilities include overseeing daily operations, ensuring high service standards, and managing team performance. Competitive salary and opportunities for training provided.

Qualifications

• Minimum of 1 year supervisory experience in a restaurant.
• At least 2 years of experience in the hospitality industry.
• Ability to stay calm and proactive in busy environments.
• Flexibility in tasks and working hours.

Responsibilities

• Ensure compliance with opening and closing procedures.
• Delegate tasks effectively to team members.
• Maintain high standards of customer service and food quality.
• Assist restaurant operations as necessary.
• Monitor guest feedback and take action accordingly.
• Coach staff on company standards.
• Support management in compliance and administrative duties.

Skills

Leadership

Customer service

Time management

Team development

Job description

While full training will be provided in our menu and daily operations, we're seeking a Supervisor who is ready to hit the ground running in supporting our Restaurant Manager, and help to inspire and motivate our teams as you'll play a pivotal role in shaping the success of our restaurant., Running great shifts

Responsibilities

• Ensure all opening and closing procedures are followed within both kitchen and restaurant areas
• Delegate duties to team members on shift and follow up to ensure they are completed whilst the Deputy and General Manager are not present
• During shift ensure customers receive high standards of customer service and food quality
• Assist in restaurant or kitchen when required
• Monitor, respond to, and grow guest feedback scores
• Teamwork
• Coach and lead staff members on company standards where necessary
• Assist the Deputy and General Manager whilst they are away from the site as well as every day duties delegated by the Deputy and General Manager
• Motivate team members to create a great working environment
• Administration
• Adhere to company banking and security procedures
• Check deliveries and enter invoices on the system
• Ensure that daily paperwork is completed
• Ensure all stock wastage / staff food is recorded whilst on shift with adequate explanation
• Hygiene/Health & Safety/Food & Safety
• Wear the correct uniform and ensure that company hygiene, health & safety standards and licensing knowledge are adhered to at all times
• Attend health & safety training, food safety training, product knowledge and customer service skills courses
• Support the Restaurant Manager to ensure compliance with H&S audits and EHO requirements

Qualifications

• Previous 1 year Supervisor experience
• Hospitality experience essential minimum 2 years
• Level-headed and pro-active
• Flexible with tasks and working hours