Restaurant Service Leader

Fenwick Limited; Bracknell; On-site; GBP 80,000 - 100,000; Full time

Job summary

A family-owned department store group is seeking a restaurant supervisor to join their Mason & Rye Restaurant in Bracknell. The role offers a competitive work-life balance with no late-night shifts. Candidates should have prior restaurant leadership experience, a passion for food, and a strong focus on customer service. Benefits include a generous discount scheme and health support services.

Benefits

25% Colleague Discount

28 days annual leave increasing to 33 days

24/7 online GP and mental health support

Pension scheme

Qualifications

• Previous experience in a leadership role within a restaurant is essential.
• Barista experience would be advantageous.
• Candidates should have a passion for food and excellent communication skills.

Responsibilities

• Lead and guide a team of waiters and waitresses.
• Maximize sales and productivity in the restaurant.
• Coach the team daily to improve service.

Skills

Previous restaurant experience in leading a team

Excellent customer service

Strong interpersonal skills

Fast-paced environment adaptability

Job description

We are excited to announce that we have a rare 3 month fixed-term opportunity for an enthusiastic restaurant supervisor / service leader to join our Mason & Rye Restaurant in our Bracknell store!

This is a unique and exciting opportunity to work in a bustling family-service restaurant and, unlike many roles in hospitality, our rolesdo not include late night workinggiving a much sought after work-life balance.

About the opportunity

As a service leader you will lead a team of waiters and waitresses and role model excellence in the restaurants; maximising sales and productivity whilst coordinating and coaching the team on a daily basis.

About the candidate

We look for warm and welcoming people, who are adaptable, courageous, innovative and goal orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed.

• Previous restaurant experience in leading a team
• Barista experience would be advantageous
• Passionate about food with a flair for delivering excellent customer service
• An excellent communicator with strong interpersonal skills
• Thrives in a fast paced, team orientated environment

When you join Fenwick you will receive;

• 25% Colleague Discount (across most areas)
• 28 days annual leave increasing by 1 day each year to a maximum of 33 days (pro rata to the length of your contract)
• WeCare a 24/7 online GP, mental health support service, get fit programme and more.
• Perks - a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities.
• Pension scheme

About Fenwick

Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.

Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.

Building upon the success of our 15 own-bought restaurants and esteemed restaurant concession partners across our 8 stores, our restaurant business offers an unparalleled dining experience, epitomizing the renowned Fenwick hospitality.