Restaurant Manager

The Ivy Collection; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious UK restaurant group is seeking a Restaurant Manager to join their dynamic team. The ideal candidate will have over 2 years of experience and the skills to oversee front of house operations while ensuring exceptional guest service during busy services. Key responsibilities include leading a team, managing guest interactions, and continuously enhancing service quality. This opportunity offers competitive pay and benefits, among a supportive restaurant environment.

Benefits

Competitive Industry pay

50% staff discount

Career Development and Training

Extra holiday allowance

Guaranteed Birthday day off

Qualifications

• 2+ years of experience in a similar position.
• Ability to oversee and support a team of managers.
• Strong English language skills.

Responsibilities

• Provide friendly and courteous service to the highest standard.
• Build and maintain an efficient team of employees.
• Manage employees in line with agreed skills and standards.
• Respond promptly to guest requests and queries.
• Analyze Mystery Diner reports for improvement.

Skills

Team Leadership

Customer Service

Time Management

Problem Solving

Communication

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Welcome to The Ivy Asia, where Asian flavours intertwine with unparalleled excitement. Step into our opulent and innovative venues, where our renowned colourful glass floor casts a magical allure, captivating every guest. Join us on a unique journey where fine cuisine meets theatrical elegance, elevating your dining experience to extraordinary heights.

We're searching for a confident Restaurant Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK's most-loved restaurant brands.

Benefits & rewards:

• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Free food and drinks to the same standard that we serve our guests when you are working.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• You can take your Birthday as a day off - Guaranteed!
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as Restaurant Manager:

• To provide friendly, courteous, and professional service at all times to the highest standards, leading by example.
• To build and maintain an efficient team of employees, driving the team towards the objectives of the business.
• To develop a learning culture and to ensure that all team members feel valued and rewarded.
• To manage all employees in line with the agreed skills and standards, giving regular feedback and appraisals
• To ensure all guest requests and queries are responded to promptly and effectively.
• Analyse Mystery Diner reports and communicate them back to your team, finding ways to improve and learn.

About you:

• You have 2 years + experience in this position
• You have the experience and skills to oversee and support a team of managers, as well as the entire front of house operation.
• You love to wow guests with exceptional service, and you can cope well under pressure during a busy service.
• You have excellent English language skills

About us:

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.