Restaurant Manager

Harvey Nichols; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury department store in Bristol is seeking a Restaurant Manager for its acclaimed dining venue. You will be responsible for overseeing the Brasserie and Bars' performance, managing staff, and ensuring a high-quality dining experience. The ideal candidate will have experience in high-end restaurants and strong customer service skills. This position offers a range of employee benefits, including discounts on fashion and hospitality.

Benefits

Up to 40% off fashion

Up to 40% off hospitality

30% off beauty and perfumery

Clothing allowance

Competitive service charge

Paid overtime

Qualifications

• High-end bar and restaurant background with experience supervising teams.
• Excellent attention to detail and customer service skills.
• Strong command of the English language, both written and spoken.

Responsibilities

• Responsible for the business performance of the Brasserie and Bars.
• Organise marketing activities and promotional events.
• Recruit, train, manage and motivate staff.
• Maintain high standards of quality control and hygiene.

Skills

Customer service skills

Attention to detail

Knowledge of food and beverage

Mixology

Team management

Job description

Overview

As Restaurant Manager, you will be the first point of contact for our customers and make their dining dreams a reality, providing a fun and enjoyable experience.

Responsibilities

• Be responsible for the business performance of the Brasserie and Bars
• Analyse and plan hospitality sales levels and profitability
• Organise marketing activities, such as promotional events and offer schemes
• Prepare reports at the end of the shift/week, including staff control, food control and sales
• Create and execute plans for department sales, profit, and staff development
• Set budgets or agree them with senior hospitality management
• Plan and coordinate menus, working closely with the head chef
• Coordinate the operation of the Brasserie ensuring that kitchen, bar and waiting staff are working as a team
• Recruit, train, manage and motivate staff
• Respond to customer queries and complaints
• Meet and greet customers, organise table reservations and offer advice about menu and wine choices
• Maintain high standards of quality control, hygiene, and health and safety
• Check stock levels, order supplies and prepare for the weeks ahead
• Comply with licensing laws and other legal requirements
• Work closely with your team and celebrate fabulousness wherever you see it
• Flexibility is a must; customer service can't wait during weekends and evenings

Qualifications

• You will ideally have a successful high end bar and restaurant background with proven experience supervising teams.
• Demonstrate excellent attention to detail and customer service skills.
• Demonstrate an excellent knowledge of the food and beverage industry, especially cocktails (mixologist is a plus).
• Impeccable command of the English language both written and spoken.
• Passion for beverage and keeping up to date with latest wines and liquors.

Employer and Benefits

Luxury department store, Harvey Nichols, is searching for a new Restaurant Manager to join its Second Floor Restaurant in Bristol. Renowned as one of the finest restaurants in the South West and awarded two AA Rosettes and an AA Notable Wine List Award, the Second Floor Restaurant and Bar offers the best in modern dining. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.

How we reward your hard work… Being part of Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;

• Up to 40% off fashion
• Up to 40% off hospitality
• 30% off beauty and perfumery, wine and spirits
• Clothing allowance
• Competitive service charge (TRONC)
• Paid overtime

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our Employee groups - Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!