Restaurant Host - Michelin Star - Harrogate

Grantley Hall; Harrogate; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hospitality establishment in Harrogate is seeking team members dedicated to delivering exceptional customer service. Candidates should demonstrate a passion for Michelin star standards and the ability to work collaboratively. This role offers numerous benefits, including a monthly service charge and team wellbeing activities.

Benefits

Monthly service charge

31 days holiday increasing to 33 days

Free meals when on duty

Discounted accommodation

Wellbeing activities and team events

Qualifications

• Demonstrated passion for delivering excellent Michelin star service to all guests.
• Ability to meet deadlines and work under pressure.
• Strong communication skills, both face-to-face and over the phone.

Responsibilities

• Greet all guests and ensure they feel comfortable.
• Work alongside the Restaurant Manager to run the shifts.
• Deal responsibly with payment transactions.

Job description

Overview

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Responsibilities

• To greet all guests (whether resident or non-resident) and welcome them to Grantley Hall, ensuring they feel comfortable and looked after
• Work alongside the Restaurant Manager and Assistant Manager to run the shifts
• Meeting and greeting customers, organising table reservations
• Deal responsibly with payment transactions and maintain strict control of the bills
• Ensure each customer receives impeccable service
• Deal with customer enquirers and reservations accurately and promptly in the absence of the reservations department
• Provide first-class customer service and be highly organised with good communication skills, both face to face and over the phone
• Maintain good working relationships with colleagues and all other departments
• Arrange for special services requested by the guest
• Respond to any changes in the department as dictated by the needs of the industry, company or hotel
• Adopt a hands-on approach to work, remaining productive and seeking to improve
• Demonstrate passion for delivering excellent Michelin star service to all guests
• Be detail-oriented and drive standards
• Possess a positive attitude and a desire to learn
• Be able to meet deadlines and work under pressure
• Be friendly, courteous and helpful with excellent communication skills
• Be motivated to go the extra mile for guests and colleagues
• Use own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Benefits

• A monthly service charge - typically £2,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Wagestream)
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
• Team appreciation and wellbeing activities - Team member of the month awards, BBQs, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector
• Discounted hotel stays with Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to £1000
• 24/7 Employee Assistance Support line and online portal supporting "mind, money, move, munch"
• Grantley Academy to support your development
• Annual paid volunteering days