Restaurant Host - Harrogate

Grantley Hall; Harrogate; On-site; GBP 25,000 - 30,000; Full time

Job summary

A premier hospitality establishment in Harrogate is seeking a Restaurant Host/Receptionist to deliver outstanding service in a dynamic environment. The role involves assisting in operations, managing guest reservations, and ensuring a welcoming atmosphere. Competitive benefits include a monthly service charge, 31 days of holiday increasing with service, and various well-being initiatives. Ideal candidates should possess strong customer service skills and enjoy interacting with guests.

Benefits

Monthly service charge

31 days holiday

Access to earnings before payday (Wagestream)

Free parking

Complimentary meals when on duty

Discounted accommodation

Team appreciation activities

Grantley Hall discounts

Discounted hotel stays

Complimentary bespoke uniform

Free sight tests

Onsite Team Gym

Refer a Friend Scheme

24/7 Employee Assistance Support

Grantley Academy for development

Annual paid volunteering days

Qualifications

• Ability to maintain operation of restaurant and bars during service.
• Confidently communicate with guests over the phone.
• Manage bookings using in-house reservations system.

Responsibilities

• Assist and support the Restaurant Manager and Supervisors.
• Deliver the EightyEight Restaurant and Bar concept to five-star standards.
• Ensure cleanliness and organization of the venue.

Skills

Outstanding customer service skills

Effective communication

Ability to inspire and motivate peers

Job description

We are currently looking for a Restaurant Host/Receptionist to assist and support the Restaurant Manager and Supervisors in ensuring that customers experience the highest level of service.

• Delivering the EightyEight Restaurant and Bar concept and ethos to the required five star standards outlined in the Procedure Guidelines
• Be able to competently maintain the operation of the restaurant and bars during service
• Inspire and motivate your peers to deliver outstanding customer service
• Responsible for cash and stock security
• Ensure the venue is kept clean throughout service and to leave the venue clean and organised for the next shift
• Learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests
• Effectively manage bookings using our in-house reservations system, to enhance guest journey, and maximise reservations
• Communicate effectively all details of a guest reservation to the server staff
• Escalate any complaints to Management or supervisors
• Be confident to communicate with guests over the phone, conducting call backs and taking bookings
• Have outstanding customer service skills
• Go the extra mile for all guests, in providing them an enjoyable experience
• When time allows you should be able to enjoy chat with your guests and enjoy yourself
• Ensure a welcoming and atmospheric ambience
• Deal with or escalate guests complaints immediately and effectively

Various shift patterns and working hours are available.

Benefits

• A monthly service charge - typically £2,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Wagestream)
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• Discounted hotel stays with Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to £1000
• 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch'
• Grantley Academy to support your development
• Annual paid volunteering days