Restaurant General Manager - HOP. Fast, Fresh, From Vietnam

RecruitmentRevolution.com; Urmston; On-site; GBP 41,000 - 49,000; Full time

Job summary

A well-known restaurant group in the UK is seeking a Restaurant General Manager to lead their vibrant team at Trafford Centre. The ideal candidate will have previous management experience, a passion for hospitality, and a knack for fostering an engaging work environment. The role offers a competitive salary of £43,000 plus bonuses and a comprehensive benefits package, including free meals and opportunities for career development.

Benefits

Free food on every shift

Paid breaks

Team events

Paid training

28 days holiday plus extra

Referral bonus

Qualifications

• At least 1 year of previous General Management experience.
• Proven ability to thrive in a fast-paced environment.
• Strong operational knowledge and stock management skills.

Responsibilities

• Steer daily operations for top‑notch service and happy customers.
• Train and retain a motivated team.
• Ensure compliance with health and safety standards.

Skills

Quick-Service Restaurants

Casual Dining

Operational management

Customer service

Job description

Let's do it!

As a Restaurant General Manager, you'll be at the heart of our fast‑paced, high‑energy restaurants, leading a team that thrives on good vibes, togetherness, and a free spirit.

This isn't just another management role – it's a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality because we know that when you're at your best, our team and our guests feel it too.

If you're a people‑first leader with a passion for hospitality, a love for fast‑paced environments, and the energy to inspire those around you, we'd love to have you on board.

Role at a Glance

Restaurant General Manager – Trafford Centre (Onsite)

£43,000 Basic + Bonus; Salary Top‑Up (OTE £45,000)

Complete Benefits Package – Free food on every shift, paid breaks, team events, paid training, structured career ladder, referral bonus, discounts, gifts and more.

Hours: 45 hours per week on a rota basis (5 working days per week, 2 days off).

Our Purpose

To create moments of Joy in everything we do.

Values / Culture

Thoughtful, Togetherness, Free Spirit, Good Vibes.

Company

London & UK‑based Vietnamese Restaurants.

Your Background / Skills

Quick‑Service Restaurants (QSR), Casual Dining.

Sectors: Hospitality, Food and Drink, Restaurants and Customer Service.

Our Story

Born into a family of caterers, founder Paul Hopper has hospitality in his blood. After six years in the city, a typhoon led him to Saigon, where he discovered pho from a bustling street vendor. Inspired by the warmth of the people, HOP Vietnamese was born.

Since 2015, HOP has served London and beyond with fresh, flavourful food across thriving restaurants. Join us as we continue to grow!

Where You’ll Shine

As the heartbeat of the restaurant, you will steer daily operations to ensure top‑notch service, delicious food, and happy customers. You’ll inspire and energise your team, jump in when needed, and keep standards consistent through lively peaks and steady moments.

You’ll optimise workflows, manage stock, keep costs in check without compromising quality, and ensure health, safety, and licensing standards are met.

From handling customer feedback to training and retaining a motivated team, you will work closely with senior management to hit company targets.

About You

• At least 1 year of previous General Management experience.
• Experience in QSR or high‑energy, casual dining within a retail or shopping‑centre environment (ideally).
• Proven ability to thrive in a fast‑paced restaurant, balancing efficiency with a great customer experience.
• People‑focused leader who can inspire and energise a team while fostering a fun, supportive work environment.
• Strong operational knowledge – stock management, compliance, cost control.
• Hands‑on approach – willing to step in and support the team when needed.
• Excellent communication skills, engaging staff and customers.
• Problem‑solver who stays cool under pressure and adapts quickly to challenges.
• Passion for food and service; understanding of Vietnamese cuisine or culture a bonus.

What’s on Offer

• Free food on every shift.
• Paid breaks.
• Fair pay for all team members.
• Minimum 45‑hour contract.
• Team events & 1 party a year (Summer).
• 28 days holiday a year + day off on your birthday + 1 extra day for every two years at HOP.
• Paid training and a structured career ladder for development.
• Friend Referral £250.
• Wagestream.
• Competitive bonus plus salary top‑ups based on location complexity.
• 50% discount when you bring family or friends.
• Gifts on special occasions.
• Well‑being communications channel.

Your Experience / Background / Previous Roles May Include

Hospitality, Restaurant Manager, Store Manager, Food & Beverage Manager, Assistant General Manager (AGM), Hospitality Area Manager, Hospitality Manager, Shift Leader, QSR Dining, Leisure, Casual Dining.

Let’s make something special together. Apply today.