Restaurant General Manager

TACO BELL; Metchley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading restaurant brand is seeking a General Manager to drive operational excellence and enhance customer satisfaction. In this role, you will manage a high-performing team and oversee financial performance while ensuring every guest has a memorable experience. Ideal candidates will have a strong leadership background in fast-paced environments, exceptional interpersonal skills, and a customer-first mindset. Join us at a vibrant location with significant growth opportunities and an inclusive culture.

Benefits

Competitive salary plus bonus eligibility

Benefits package including pension and discounts

Work-hard, play-hard culture with fun events

Free meals

Career development opportunities

Healthcare benefits including digital GP access

Exclusive travel discounts

Food discounts from major retailers

Cinema ticket discounts

Wellness and mindfulness classes

Share discounts with friends and family

Qualifications

• Experience managing teams in a fast-paced hospitality or retail environment.
• Ability to inspire and motivate others to achieve results.
• Strong interpersonal skills to engage effectively with guests.

Responsibilities

• Lead and coach a high-performing team.
• Ensure operational excellence in food quality and service.
• Deliver exceptional guest experiences.

Skills

Dynamic leadership

Customer-first mindset

Team management

Interpersonal skills

Proactive approach

Fluent English

Job description

As General Manager, you'll be the driving force behind operational excellence, team development, and customer satisfaction. You'll lead your team, managing financial performance, and ensuring every guest leaves with a smile.

Key Responsibilities

• Lead & Inspire: Build and coach a high‑performing team, fostering a culture of learning and excellence.
• Operational Excellence: Ensure brand standards are met across food quality, safety, and service.
• Customer Focus: Deliver exceptional guest experiences and implement strategies to boost satisfaction.
• Financial Accountability: Analyse performance, drive sales, and maximise profitability.
• Innovation & Growth: Support product rollouts and stay ahead of market trends.
• HSE: Ensure all health, safety, and environmental standards are met, creating a safe and compliant environment for both team members and guests.

Desired Qualities

• Dynamic, energetic leader with a proactive approach.
• Customer‑first mindset and strong interpersonal skills.
• Experience managing teams in a fast‑paced hospitality or retail environment.
• Ability to inspire and motivate others to achieve results.
• Proficiency in English and a commitment to personal growth.

Taco Bell is the world's leading Mexican‑inspired quick service restaurant brand, serving millions of fans every week across 8,200+ restaurants in over 32 countries. Now, we're bringing that energy to one of the busiest travel hubs in the UK — Birmingham New Street Station. This isn't just any Taco Bell; it's a vibrant, high‑volume site where you'll elevate the experience for thousands of passengers every day.

As part of Compass Group — the largest hospitality company in the world — you'll enjoy the support, resources, and growth potential that only a global leader can offer, while shaping a dynamic team in a fast‑paced, fun, and inclusive environment. If you're ready to lead with passion and thrive in a role that combines operational excellence with the excitement of a bustling travel hub, this is your opportunity to make an impact. Join us to grow your career with the industry leader, and enjoy competitive pay, great perks, and unparalleled opportunities for learning and development at one of the UK's biggest businesses.

Benefits

• Competitive salary plus bonus eligibility.
• Benefits package including pension, discounts, and development opportunities.
• Be part of a global brand with local impact.
• Work‑hard, play‑hard culture with fun events and career progression.
• Free meals.
• Contributory pension scheme.
• Grow your career with our Career Pathways and MyLearning programmes.
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits.
• Exclusive travel discounts with TUI, Expedia, Booking.com, and many more.
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more.
• Up to 44% off cinema tickets to enjoy your favourite blockbuster.
• Receive cash rewards every time you spend and use them on a wide range of brands.
• Unwind with us with free wellness, mindfulness and exercise classes.
• You can share all discounts and offers with your friends and families.