Restaurant Floor Manager

Treehouse London; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A premier hospitality venue in London seeks a Floor Manager to oversee daily operations and ensure outstanding service delivery. The role involves training staff, managing complaints, and maintaining health and safety standards in a fast-paced environment. Candidates should have experience in hospitality management and strong leadership qualities.

Qualifications

• Experience in managing teams in a hospitality environment.
• Ability to train and develop staff effectively.
• Strong understanding of health and safety standards.

Responsibilities

• Lead the day-to-day operations to ensure service standards.
• Train and develop team members to achieve service excellence.
• Manage guest complaints with a positive approach.

Skills

Leadership

Customer service

Coaching and training

Problem-solving

Job description

About the role

At Treehouse London we are proud to deliver best-in-class hospitality from the moment our guests arrive. As the Floor Manager, you will be responsible for the general work, composure, and actions of all venue staff to support the leadership team across the venue. You’ll train and coach the team in a systematic and professional way to consistently achieve service standards and product delivery.

This is a hands-on role that involves being on your feet, so you’ll bring a positive attitude and the stamina to support our fast-paced environment.

Key Responsibilities

• Lead the day-to-day operation of the department to ensure service standards are followed.
• Consistently offering professional, friendly, and engaging service.
• Make sure that waiters’ opening / closing duties are completed.
• Delegating tasks and supporting staff and managers.
• Actively participating in daily briefings.
• Setting up front and back of house areas each day to brand standards.
• Closing front and back of house areas each day to brand standards.
• Dealing with complaints or problems with a positive attitude.
• Coaching and developing new and existing team members, setting goals and delivering feedback and training.
• Conduct daily team briefings, training sessions, and motivational activities.
• Ensure compliance with all brand, health, safety, and hygiene standards including audit readiness.
• Promote guest engagement through visible leadership and tailored service.
• Keeping kitchen staff informed and up to date about special events.
• Following all health and safety and food hygiene laws.
• Following departmental policies and procedures.
• Ensure that set up is ready before service.
• The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities and training as requested appropriate to your grade.