Restaurant Assistant General Manager - NSO

Mansell Consulting Group Ltd; Wilmslow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading restaurant group in Cheshire is seeking an Assistant General Manager to lead a dynamic team and ensure exceptional service. In this role, you'll oversee operations, manage budgets, and foster a positive work environment. Ideal candidates have prior hospitality management experience, a strong focus on customer satisfaction, and the ability to motivate and develop staff. This opportunity presents a chance to grow and contribute to a successful establishment.

Qualifications

• Experience as an Assistant General Manager in hospitality.
• Ability to motivate and develop a team.
• Strong focus on customer satisfaction.

Responsibilities

• Lead and mentor the team, setting operational standards.
• Oversee restaurant operations to ensure smooth service.
• Manage budgets and set financial targets for the team.
• Handle customer feedback and maintain service standards.

Skills

Team leadership

Budget management

Customer service

Communication

Problem-solving

Job description

Assistant General Manager for NSO in Cheshire

A rare opportunity to help launch an exciting new restaurant and grow with the business.

What You Will Do

• Lead, mentor, and inspire your team from the front, setting the standard every day
• Oversee the smooth operation of the restaurant and deli across all services
• Develop your team both professionally and personally, supporting wellbeing and growth
• Maintain exceptional service standards across all departments
• Create a world-class working environment built on care, compassion, and development
• Manage budgets effectively, setting clear financial targets and motivating the team to achieve them
• Ensure the highest standards of hygiene, cleanliness, and food safety throughout the business
• Recruit, train, and onboard new team members, instilling strong values and professionalism from day one
• Champion company values, working with pride and encouraging the same in your team
• Foster an inclusive culture where ideas are welcomed, valued, and acted upon
• Manage rotas to meet business needs while supporting team wellbeing
• Handle customer requests, feedback, and escalations promptly and professionally
• Ensure consistent quality control across food, drink, and service
• Identify opportunities to improve efficiency and elevate the guest experience
• Manage comps responsibly, ensuring correct controls are followed
• Build a learning culture where achievements are recognised and celebrated
• Ensure all new starters complete a structured induction programme
• Provide regular feedback, appraisals, and performance management in line with company standards
• Support HR matters professionally and confidentially when required

Who You Will Be

• Experienced at Assistant General Manager level within a busy hospitality business
• Committed and accountable, taking ownership and showing initiative in everything you do
• Passionately guest-focused, always putting the customer at the heart of decisions
• Flexible and adaptable in a fast-paced, ever-changing environment
• Highly motivated, proactive, and eager to continuously develop your skills
• Positive and solutions-driven, with a strong "can-do" attitude
• An excellent communicator who builds strong relationships with guests and colleagues
• A supportive team player who leads with cooperation, dedication, and integrity

This is an amazing opportunity for an exceptional candidate. If this sounds like the next step in your hospitality career, we would love to hear from you. Please apply today!