Restaurant and Bar Manager

Thomas Cook; Sutton Coldfield; On-site; GBP 23,000 - 27,000; Full time

Job summary

An established industry player is seeking a Full Time Bar and Restaurant Manager to oversee the Food Services Department. This role requires a dynamic individual who can manage a team, ensure exceptional customer service, and maintain high standards across the restaurant, bar, and room service. You will be responsible for training staff, managing shift procedures, and maximizing sales opportunities through effective up-selling strategies. If you are passionate about hospitality and thrive in a fast-paced environment, this position offers a fantastic opportunity to make a significant impact in a vibrant team.

Benefits

Staff discount on Accommodation across 17 hotels

Discounts on Food and Beverage, Golf and Spa

Free use of Health Club

28 days holiday entitlement

Uniforms provided

Meals on duty

Celebration lunch for Charm nominees and winners

Qualifications

• Previous experience in a hospitality role is essential.
• Ability to work with minimum supervision and flexible hours.

Responsibilities

• Manage day-to-day operations of the Food Services Department.
• Ensure excellent customer service and adherence to brand standards.
• Maximize sales opportunities through up-selling and cross-selling.

Skills

Customer Service

Team Management

Cash Handling

Attention to Detail

Sales Skills

Education

Experience in Food and Beverage Service

Supervisory Experience

Job description

Job Description

We are currently recruiting a Full Time Bar and Restaurant Manager.

This role involves a range of duties, including the responsibility for the day-to-day operation of the Food Services Department comprising the restaurant, bar, room service, and conference and banqueting. Managing the food services team, ensuring opening and closing shift procedures are followed, up-selling, training, rotas as well as supporting the team delivering excellent customer service ensuring brand values and standards are delivered on every occasion. You will be a key member of our food and beverage services team.

Key Personal Attributes

We need an individual who is caring and takes pride in all that they do, who is personable, reliable, inspirational, driven, and enthusiastic by nature.

As our Bar and Restaurant Manager you will be:

1. Displaying a positive, friendly and informal manner with customers, ensuring every guest leaves having a memorable stay.
2. Showing a sense of urgency on behalf of customers and actions requests quickly.
3. Undertaking work in a well-organised and systematic way.
4. Working effectively with colleagues and other departments.
5. Striving for excellence by paying attention to important detail.
6. Ensuring promises are kept by following through on customer requests.
7. Maximising sales opportunities through up-selling, cross-selling and achieving add-on sales.

Previous Experience

The successful applicant must have previous experience in food and beverage service in a hotel/hospitality related role, with attention to detail, cash handling, and experience of supervising other team members. The successful applicant must be able to work with minimum supervision and be able to work flexible hours on any day of the week.

Benefits

We offer some fantastic benefits which you would be entitled to if you joined us at Lea Marston Hotel:

• Staff discount on Accommodation across 17 hotels.
• Discounts within the hotel including Food and Beverage, Golf and Spa.
• Free use of Health Club.
• 28 days holiday entitlement including bank holidays, increasing with service.
• Uniforms provided.
• Meals on duty.
• Charm nominees and winners of the month – celebration lunch.

Job Type: Full-time

Salary: £23,000 – £27,000 /year